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If you take one of the first flights out in the morning, typically the airplane and the crew have arrived the night before. When you're not waiting on an inbound flight, there are fewer delays.
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Medical professionals are as skilled and as dedicated as any, but they operate within a fragmented system that has not progressed as far as we have in aviation.
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My message going forward is that I want to remind everyone in the aviation industry - especially those who manage aviation companies and those who regulate aviation - that we owe it to our passengers to keep learning how to do it better.
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For years, I tried to resist the hero label.
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I think it's become an economic necessity for people to be able to learn and grow throughout their lives, because most people can't get through their entire career with one skill set. We have to keep reinventing ourselves.
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Pilots learn to use human skills to communicate information and make decisions collectively, which creates a shared sense of responsibility among the team for better outcomes.