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In manufacturing, we try to stamp out variance. With people, variance is everything.
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Control your own destiny or someone else will.
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I wanted to change the rules of engagement, asking for more— from fewer. I was insisting that we had to have only the best people...If you wanted excellence, at a minimum, the ambience had to reflect excellence.
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Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.
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The best way to support dreams and stretch is to set apart small ideas with big potential, then give people positive role models and the resources to turn small projects into big businesses.
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A strategy is something like, an innovative new product; globalization, taking your products around the world; be the low-cost producer. A strategy is something you can touch; you can motivate people with; be number one and number two in every business. You can energize people around the message.
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Six Sigma has forever changed GE. Everyone-from the Six Sigma zealots emerging from their Black Belt tours, to the engineers, the auditors, and the scientists, to the senior leadership that will take this Company into the new millennium-is a true believer in Six Sigma, the way this Company now works.
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Getting the right people in the right jobs is a lot more important than developing a strategy.
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Change has no constituency—and a perceived revolution has even less.
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Business success is less a function of grandiose predictions than it is a result of being able to respond rapidly to real changes as they occur.
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My main job was developing talent. I was a gardener providing water and other nourishment to our top 750 people. Of course, I had to pull out some weeds, too.
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Business has to be fun. For too many people, it's 'just a job.'
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Getting every employee's mind into the game is a huge part of what a CEO job is all about. Taking everyone's best ideas and transferring them to others is the secret. There's nothing more important.
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I've learned that mistakes can often be as good a teacher as success.