Ana Patricia Botin Quotes

Spain, Banker
October 4, 1960

Ana Patricia Botín-Sanz de Sautuola O'Shea, DBE is a Spanish banker. On 10 September 2014 she was appointed executive chairman of Santander Group, the fourth generation of the Botín family to hold this role. Prior to this she was CEO of Santander UK, a role she held from December 2010.

Discretion is the most important thing for a banker. That is the philosophy of the family... I mean, of the bank.

Ana Patricia Botin
- Family
- Philosophy
- Bank
When times are tough, we tend to outperform as margins increase.

Ana Patricia Botin

I think of digital as a means to an end: How do I service and get more loyal customers, how do I achieve operational excellence, and how do I change my culture?

Ana Patricia Botin
We're a boring retail and commercial bank.

Ana Patricia Botin
- Boring
- Bank
- Commercial
It has to be convenient. You have to be able to bank with me anytime.

Ana Patricia Botin
- Able
- Bank
- Convenient
We are a challenger bank; let me say that once, twice, and three times if necessary because people still sometimes think of us as being very big.

Ana Patricia Botin
- Think
- Big
- Bank
I think cash will be around for a long time.

Ana Patricia Botin
- Around
- Long Time
- Cash
We need to change how we run banks. We need to change the culture. If we get it right, we can have a huge impact.

Ana Patricia Botin
- Culture
- Change
- Impact

You are not going to get married through technology. You are not going to buy a house through technology.

Ana Patricia Botin
- Technology
- Married
- Buy
It's true that I'm always happy to walk away.

Ana Patricia Botin
- Happy
- Walk Away