Clayton Christensen Quotes
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Diabetes is a great example whereby, giving the patient the tools, you can manage yourself very well.
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A major driver of the cost of healthcare in the United States is a compromise that was reached with the American Medical Association in the 1960s when Medicare was first established.
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I'm an optimistic person.
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Life is an unending stream of extenuating circumstances.
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There is no evidence that success in business will make us happy people or allow us to have happy families.
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Management teams aren't good at asking questions. In business school, we train them to be good at giving answers.
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When an entrant competitor attacks the low end of any market, the rational reaction of the incumbent firms is to abandon rather than defend it - because the low end is the least profitable of their possible investments.
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The key is not to figure out what the best people are doing and try to emulate it - rather, figure out what causes people and companies to be successful.
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Growth makes so many dimensions of management easier. It's when growth stops that things get tough.
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Most marketers think there's a concept called a product life cycle. Once you realize that the world is organized by jobs that need to be done, you understand that product life cycles don't exist.
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Almost always, great new ideas don't emerge from within a single person or function, but at the intersection of functions or people that have never met before.
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When a company identifies how to integrate the processes needed to give the consumer a sense of job completion, it can blow away the competition. A product is easy to copy, but experiences are very hard to replicate.
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There are a lot of companies - not just Sony and Kodak - that have spent a lot of money trying to make the quality of the digital images comparable with film. But when you're sending these things over the Internet, they don't have to be high quality.
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I don't have my finger on the pulse of corruption in China, but I think most people on the ground would say that as China was emerging from communism, it was a very regulated society, and therefore, it was very corrupt. But as they have deregulated the economy, there just aren't as many opportunities for people to be corrupt.
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The single most important factor in our long-term happiness is the relationships we have with our family and close friends.
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Businesses that distribute information and news are in the business of training and teaching people.
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Children are ready to learn when they are ready to learn, not necessarily when their parents are ready to teach them.
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People under-invest in family because it doesn't pay off until the long term.
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My wife comes most of the times I teach and stands on the front row to help me. She's been wonderfully supportive.
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If we are to develop profound theory to solve the intractable problems in our societally-critical domains... we must learn to crawl into the life of what makes people tick.
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Understanding motivation is one of the most important things we can do in our lives, because it has such a bearing on why we do the things we do and whether we enjoy them or not.
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If you understand cause and effect, it brings about a set of insights that leads you to a very different place. The knowledge will persuade you that the market isn't organized by customer category or by product category. If you understand the job that consumers need to complete, you can articulate all of the experiences in that job.
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What's unique about the Mormon Church is that it encourages inquiry. I really do think my research and religion are all on the same page. I never could have come up with the notion of disruptive innovations, which went against a lot of conventional wisdom, if I hadn't been raised to always be asking questions.
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Many think of management as cutting deals and laying people off and hiring people and buying and selling companies. That's not management, that's deal making. Management is the opportunity to help people become better people. Practiced that way, it's a magnificent profession.