Customer experience Quotes
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If a woman [has] shared her body with me, why can I not speak of my experience?...It’s not me casting a judgment on someone, it’s something that has happened. You can rap about whatever the hell you wanna rap about – that’s why we’re rappers. You can have an opinion against it but you can’t tell me not to do it. At the end of the day, that’s the way it is.
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... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
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If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
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You‘ve got to start with the customer experience and work back toward the technology - not the other way around.
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But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.
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You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure out where you're going to sell it.
