Personalization Quotes
-
What is the danger in the personalization era? Psychologists call it confirmation bias—“a tendency to believe things that reinforce our existing views, to see what we want to see.” What happens when we encounter new information that contradicts our beliefs? Researchers at Stanford monitored subjects’ brain activity to trace how they responded to cognitive dissonance. Democracy is endangered when we only listen to people we agree with.
-
Over the last couple of decades, the personalization of the office changed dramatically... there's an informality people often take for the absence of rules - which it's not.
