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I've never looked at my career as something that I was striving to get to one position or another. For me, it was one step at a time.
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For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.
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When my son was little, we mothers always did the Halloween parties, and I would wear my orange-and-black Chanel. It comes in handy on October 31. I'm the chicest pumpkin around.
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Every day, I pinch myself. It has been an incredible journey.
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Competing at full price is the way we like to do business, but we cannot ignore the promotional environment.
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We have a very robust online business, but convincing luxury houses to join us on the website has involved a lot of groveling.
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Sneakers have become a significant category for us and a very tangible reminder that what our customers want and wear is changing.
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Our customers do not differentiate between channels, and now, neither will we.
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I am the ultimate Jewish mother.
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Our customers' business interests are heavily dependent on the oil and gas industry.
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Chanel is a very important vendor for Neiman Marcus. My favorite thing is the way they finish off the hems on dresses and jackets.
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People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.
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I certainly don't dumb down the way I dress.
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While looking ahead, we know challenges remain, but we are encouraged by the strategies we have in place to improve our operational efficiencies and performance.