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We strive for a culture of constant communication. Team members know in real time if there are performance issues. Team leaders know in real time if a team member is unhappy.
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First of all, magicians practice a lot. It requires a lot of discipline. Second, you can't be afraid to be a leader, to go onstage, and you learn to have presence. You need to be able to visualize and connect and create. Most important, you learn to think outside the box.
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Politics is, by its nature, not my favorite thing because it's more about dividing people, not bringing them together.
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KIND has gone through many iterations as it deepens its social impact. When you're selling a million dollars a year, the impact you can have is very different than when you are selling over a billion dollars a year. Scale has allowed us to do things we never thought possible.