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To a large extent, we're working hard to fulfill the consumer demand for Subway sandwiches.
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For a franchise system to work well, you really need people with an entrepreneurial mind-set because, while you have a large, overarching system that everybody has to work with, a lot of local issues have to be handled.
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You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success.
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Even if you set a long-term goal, that doesn't mean it's a straight-line journey. Often, there are problems and obstacles along the way.
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You start a business, and you really don't have much of a budget.
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Subway is a real point of pride. We have influenced the way people eat.
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A couple times a year, I get in the car, and I'll drive 1,000 miles cross-country, going through side streets. I'll stay off the highways as much as possible. And I realize it's a huge country, and for us to be in so many places in the country is an amazing thing.
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I don't have much of a bucket list. I don't have a lot of needs and desires.
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Everybody eats three times a day; it's only a question of where they choose to eat. The longer-term trends are people eat out more often.
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If someone wants to eat healthy, they can do that and get the sandwich exactly right. I'm so pleased we're able to influence so many people and their eating habits.
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Every time I come across learning items of interest, I'll send distribution voice mail to the appropriate group in the organization.
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Most of the people we sign on as development agents commit to goals they don't believe are possible.
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I was 17 years old when I built the first store... A very simple, basic store with a basic counter - not very much equipment, all purchased second-hand. And the menu was very simple.
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There are so many ingredients that are approved for use. You can't be an expert on all of them.