Joe Gebbia Quotes
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While the Cold War had us questioning our next-door neighbors, big brands emerged to capture our trust. We became consumers.
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The question that I can't shake - it's this question that keeps coming up for me - is What does the shared home of the future look like? People are sharing homes at a rate that no one ever predicted, but residences and homes weren't designed for it. They were designed around ideas of privacy and separation.
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The hotel industry is a very modern invention - it only really started to become branded in the 1950s.
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I think Pixar's done an amazing job integrating art and science. They really get this idea that art and engineering work side by side.
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At Airbnb, we're trying to build a culture that supports details, celebrates them, and gives our teams creative license to pursue them.
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Airbnb is about travel.
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How do you convince somebody to host a stranger for the weekend? That's not a trivial thing. It's not something I think you can throw technology at, marketing at, or sales at. We threw design at it because that's all we knew, and in doing so, I feel like we brought a human touch to it, which is so needed.
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Ultimately, the power of the Airbnb platform is that it motivates guests to blend into communities, belong anywhere, and live like locals.
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Airbnb has grown thanks to our hosts creating memorable experiences and inspiring their guests to be hosts in their hometowns.
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Dog-fooding is using your own products so that you understand from inside out what it is you're providing the customers. It's another way to gain insights and to gain intelligence. You use it yourself; you eat your own dog food. Every time we do that, we discover something that we can improve.
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When we go city by city, country by country, the majority of our hosts, our owners, are simply renting out their spare bedroom.
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The sharing economy is out of the bag - and it's not going to go back in.
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To me, 'design thinking' is another way of saying empathize with the customer. It's consideration for the person you're designing for.
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You must have the ability to recognize good design and good user experience. These are core things at Airbnb. It doesn't matter which department you're in.
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In art school, you learn that design is much more than the look and feel of something - it's the whole experience.
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Of course Airbnb made mistakes the first year! Some came from our own preconceptions. When we started, we designed our interface for ourselves, Internet-savvy twentysomethings. We never considered the role of good eyesight in our interface - font size, vernacular; it all matters.
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What if cities embraced a culture of sharing? I see a future of shared cities that bring us community and connection instead of isolation and separation.
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In general, we believe in regulation - just as long as it is fair and balanced.
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We believe that the best solutions come from solving your own problem. If you have a real problem, there's likely someone else who can relate. That's how Airbnb was born.
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Any time there is a new idea, it can take some time for policy to catch up to it.
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To be truly empathetic, we have to acknowledge that we're all human, we're all flawed, and that life can be difficult.
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Technology moves so quickly; you can't get comfortable with the business you have today because technology will progress.
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As with any new and innovative industry, entrenched interests - particularly the hotel industry - have attempted to squash the home-sharing movement.
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The fear of mistakes is the fast track to irrelevance.