Joe Gebbia Quotes
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You must have the ability to recognize good design and good user experience. These are core things at Airbnb. It doesn't matter which department you're in.
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We encourage employees to ship new features on day one, which immediately encourages them to come up with something creative and different.
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In the future, we will see living experiences curated around a shared lifestyle.
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When we go city by city, country by country, the majority of our hosts, our owners, are simply renting out their spare bedroom.
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Of course Airbnb made mistakes the first year! Some came from our own preconceptions. When we started, we designed our interface for ourselves, Internet-savvy twentysomethings. We never considered the role of good eyesight in our interface - font size, vernacular; it all matters.
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The question that I can't shake - it's this question that keeps coming up for me - is What does the shared home of the future look like? People are sharing homes at a rate that no one ever predicted, but residences and homes weren't designed for it. They were designed around ideas of privacy and separation.
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Airbnb is about travel.
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The sharing economy is out of the bag - and it's not going to go back in.
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At Airbnb, we're trying to build a culture that supports details, celebrates them, and gives our teams creative license to pursue them.
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I think Pixar's done an amazing job integrating art and science. They really get this idea that art and engineering work side by side.
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While the Cold War had us questioning our next-door neighbors, big brands emerged to capture our trust. We became consumers.
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We believe that the best solutions come from solving your own problem. If you have a real problem, there's likely someone else who can relate. That's how Airbnb was born.
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To me, 'design thinking' is another way of saying empathize with the customer. It's consideration for the person you're designing for.
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To be truly empathetic, we have to acknowledge that we're all human, we're all flawed, and that life can be difficult.
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Ultimately, the power of the Airbnb platform is that it motivates guests to blend into communities, belong anywhere, and live like locals.
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How do you convince somebody to host a stranger for the weekend? That's not a trivial thing. It's not something I think you can throw technology at, marketing at, or sales at. We threw design at it because that's all we knew, and in doing so, I feel like we brought a human touch to it, which is so needed.
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In general, we believe in regulation - just as long as it is fair and balanced.
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Dog-fooding is using your own products so that you understand from inside out what it is you're providing the customers. It's another way to gain insights and to gain intelligence. You use it yourself; you eat your own dog food. Every time we do that, we discover something that we can improve.
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What if cities embraced a culture of sharing? I see a future of shared cities that bring us community and connection instead of isolation and separation.
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In art school, you learn that design is much more than the look and feel of something - it's the whole experience.
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Any time there is a new idea, it can take some time for policy to catch up to it.
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Design can overcome our most deeply rooted stranger-danger bias.
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We're a community-driven brand, but at the same time, we want every host in every home to recognize that they're all individuals, and to use Airbnb as an expression of their individuality.
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Technology moves so quickly; you can't get comfortable with the business you have today because technology will progress.