Phil Crosby Quotes
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Slowness to change usually means fear of the new.
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Making a wrong decision is understandable. Refusing to search continually for learning is not.
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When you're out of quality, you're out of business.
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Quality has to be caused, not controlled.
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Improving quality requires a culture change, not just a new diet.
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The cost of quality is the expense of doing things wrong.
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It is always cheaper to do the job right the first time.
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If we deliver on time, but the product has defects, we have not delivered on time.
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Eliminating what is not wanted or needed is profitable in itself.
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Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
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Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.