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Non-disclosure in the Internet Age is quickly perceived as a breach of trust.
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Through their own actions, customers can hold companies responsible to higher standards of social responsibility.
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Social media is not about the exploitation of technology but service to community.
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One of the greatest challenges companies face in adjusting to the impact of social media, is knowing where to start.
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The new dynamics between brands and consumers, driven by social media, are proving to be a powerful impetus for change.
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Technology is teaching us to be human again.
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Brands must empower their community to be change agents in their own right.
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Effectively, change is almost impossible without industry-wide collaboration, cooperation and consensus.