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Everybody made mistakes for years, but by making them, everybody learned - myself, the franchise, coaches, players, LeBron, everybody.
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Urban renewal always happens as a symphony of events, and part of the symphony is innovative, optimistic developers with the ability and willingness to transform historic properties.
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First thing I said to him was, 'LeBron, you know this is true. We had five good years and one bad night'. Like a marriage that's good, and then one bad thing happens, and you never talk to each other again.
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Some people think they should go to Heaven but not have to die to get there. Sorry, but that's simply not how it works.
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Blight is like a cancer. This is one of those all-or-nothing things.
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A lot of the problems in the mortgage world, people said, were because our competitors were evil. But a lot of it was a lack of technology - bad processes and systems.
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Detroit in its heyday - let's say, 1920s to the '60s - was never a huge downtown-living thing. People lived in the neighborhoods.
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To process and close models in 50 states and 2,000-plus counties with the myriad of, just, tens of thousands of different regulations, customs, vendors - it's a monster. So the only way to do that is with technology. It really is rocket science.
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When there were first rumors of us going after LeBron, some fans wondered how we could do that after all that happened. But after the 'Sports Illustrated' letter, every fan is thrilled to have him back. That was so heartfelt.
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We want to make the Cleveland Cavaliers a perennial champion and contender. We want people to be part of the franchise for long periods of time if they fit our culture, no matter who they are, whether it's LeBron or anybody that contributes.
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I just think that everything is symbolic, and who you are determines everything that you do, small moves and big moves.
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As a franchise, we don't have any different expectations than anyone else.
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Head coaching options are limited.
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You have a lot of great teams in the NBA. I watched San Antonio against Dallas, and they're two great teams, and there are great teams in the east, as well. So it takes time to gel, as we've all seen.
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People would tell us, 'I love your company, but I want to go to Chicago or Boston or New York.'
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In today's world, social media, people get judged so much by the last thing that happened, I almost feel, in a way, young people get to see that not only is it OK to fail - that's the way you get to championship success, whether it's sports or business or life.
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I don't think we'd be the business that we are today if we were spread out in the suburban areas.
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People still don't know how good Kevin Love is because he played in Minnesota... you didn't see him much on TV. His passing, his knowledge of the game - the stuff that doesn't show up in the stats - he has so much going for him.
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We get a lot of emails, a lot of suggestions on the kinds of ideas and things that people would like to do. There's a lot of good ones, but a lot of them are something that the franchise couldn't or wouldn't endorse, just as being not consistent with what the NBA would want or, probably, what we would even want, too.
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There's nobody you can point to in the world that doesn't make a mistake. The best players, the best business people, the best coaches. So one thing is not going to make or break a person.
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Now that Sacramento is building an arena downtown, they're the only one not in an urban core. The only one. It's really not good business. It's nothing against Auburn Hills, Oakland County or L. Brooks Patterson. An arena in the middle of a field is not an ideal thing.
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The first thing is to hang on to everybody who is talented, who is entrepreneurial, who wants to make an impact and a change and start attracting ones.
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It's time for people to hold these athletes accountable for their actions.
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I think I've interviewed probably 1,500 people in my 24-year business career.