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If you don't know who your customer is, you don't know what quality is.
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At IMVU, we opened up our board meetings to the whole company.
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The big question of our time is not Can it be built? but Should it be built? This places us in an unusual historical moment: our future prosperity depends on the quality of our collective imaginations.
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Entrepreneurs can't forecast accurately, because they are trying something fundamentally new. So they will often be laughably behind plan - and on the brink of success.
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Leadership requires creating conditions that enable employees to do the kinds of experimentation that entrepreneurship requires.