Margaret Heffernan Quotes
Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

Quotes to Explore
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Every great work of art has two faces, one toward its own time and one toward the future, toward eternity.
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I thought I was too intellectual to read something like 'Sweet Savage Love.'
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The resolution has made a real threat of war go away and opens the way for further work in the interests of a political- diplomatic settlement of the situation around Iraq.
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Remember that children, marriages, and flower gardens reflect the kind of care they get.
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I think all of us are thankful every day we get to put this uniform on, and we play this game. So try not to take any days for granted. Every time you take the field, give a hundred percent and leave it all out there.
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I get bored easily.
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Did any artist ever bring more pure joy to more people than Fred Astaire?
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You'll never see me with a precision flick of eyeliner. Messy eyeliner became my thing by accident rather than design. If you can't get it straight, then just work it in around your eyes.
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I believe with all my heart that the American classroom teachers are one of our greatest and most heroic treasures.
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I love what I do, so it's not tiring. If I worked at a computer or drove a truck, I'd be dead in a week.
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Museums are not normally presenting the works on the walls as provocations to work. It's more like going to a Jacuzzi.
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As I watched bookstores close, I began to wonder how that felt for the owners. Owning a bookstore was their dream and now they're struggling and seeing those dreams fall apart.
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Winston Churchill was not entirely British. His mother was American, making Sir Winston part Iroquois Indian.
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And if you don't have your ears open, you're not going to be able to figure out what you should be doing.
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I'm still a huge Yankees fan. Growing up, Jeter was my guy, but Bernie Williams was my favorite player.
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Design is a tool that either allows us to create new markets or disrupt existing ones.
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When you look like you stepped out of a catalog, that's never good. People shouldn't succumb to trend, they should interpret trend.
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Poetry is innocent, not wise. It does not learn from experience, because each poetic experience is unique.
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Look to the lilies how they grow!
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Even leaving aside government policy, whole industries are already making expensive changes around the perceived need to 'go green.' Al Gore and countless other prophets of global catastrophe are making megamillions pushing these expensive solutions. Schoolchildren around the globe are being frightened by tales of impending calamity.
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The library is not, as some would have it, a place for the retiring of disposition or faint of heart. It is not an ivory tower or a quiet room in a sanitarium facing away from the afternoon sun. It is, rather, a command center, a power base. A board room, a war room. An Oval Office for all who preside over their own destinies. One does not retreat from the world here; one prepares to join it at an advantage.
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I asked all of our recruiters to give me all resumes of prospective employees with their name, gender, place of origin, and age blacked out. This simple change shocked me, because I found myself interviewing different-looking candidates - even though I was 100% convinced that I was not being biased in my resume selection process.
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Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.