Margaret Heffernan Quotes
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Everyone I know feels harassed by email which has invaded their waking and sleeping hours.
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Business is not a science; it is not susceptible to experiments that can be controlled and replicated. Everything in business is too unpredictable for that - every business, employee, product, market is different and keeps changing.
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I'm all for ambition and stretch goals. I set them for myself. But leadership isn't the same as cheerleading. Believing in something is a necessary but absolutely insufficient condition for making it come true.
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Speaking is what most people work on. They forget the thinking and the breathing and instead try to occupy space with sound.
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On overnight flights, I have trained myself to get to sleep almost instantly after takeoff. I always listen to the same audiobook on my iPod so my brain knows, regardless of time zone, that that voice means it's time for bed.
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The truth won't set us free - until we develop the skills and the habit and the talent and the moral courage to use it.
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Building businesses takes tremendous stamina, and success isn't achieved without it.
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The healthiest companies are always characterized by organic talent development.
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Once you have power, you are inevitably surrounded by people who have their own agendas and will tell you whatever advances them.
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A great advantage of a large corporation is supposed to be the large pool of talent in which its leaders can find and groom high achievers and successors.
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Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent no time hanging around the water cooler.
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If we aren't going to be afraid of conflict, we have to see it as thinking.
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Britain is famous for being great at inventing and poor at commercializing.
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The best remote companies I've seen do almost everything online, via email and telephone. But they also get together face to face on a regular basis.
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How can any company know if its processes, products, people are safe? Only if everyone is watching and telling the truth. The first part can be assumed; the second cannot.
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Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.
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Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully.
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Research shows that when we read words on paper, it reduces our stress levels by nearly 70 percent. We also read more carefully than on tablets or laptops.
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Many CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometimes. But more often what it signifies is that there are no respected processes for surfacing concerns and dissent.
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The medical profession is - and knows itself to be - endemically conservative and conformist.
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Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.
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If I have to spend a lot of time on planes, I try to think of this as time off. In certain ways, it's more restful than home: no Internet, no phones, no interruptions.
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Most executives I know are so action-oriented, or action-addicted, that time for reflection is the first casualty of their success.
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Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.