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For good ideas and true innovation, you need human interaction, conflict, argument, debate.
Margaret Heffernan -
Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.
Margaret Heffernan
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Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.
Margaret Heffernan -
In our house, Mother's Day is every day. Father's Day, too. In our house, parents count. They do important work and that work matters. One day just doesn't cut for us.
Margaret Heffernan -
Companies are bought for their revenue, customer base, technology, or people. A few great companies offer all of these, but any valuable business offers one.
Margaret Heffernan -
Everywhere I look, there are ads marking Mother's Day. Mostly they conform to stereotype: flowers, jewelry, perfume. Not a lot of books. Not many computers. Few tools. Little that's useful.
Margaret Heffernan