Jason Fried Quotes
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If yesterday was a good day's work, chances are you'll stay on a roll. And if you can stay on a roll, everything else will probably take care of itself - including not working from the moment you get up in the morning until you nod off to sleep.
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Customers buy Basecamp without ever having to interact with us. If they do have a question, we handle everything via email. We've been in the business of automation. We've never really valued full service.
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I'd love to see more businesses take this approach - intentionally rightsizing themselves. Hit a number that feels good and say, 'Let's stick around here.'
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That's the great irony of allowing passionate people to work from home. A manager's natural instinct is to worry that her workers aren't getting enough work done. But the real threat is that they will wind up working too hard. And because the manager isn't sitting across from her worker anymore, she can't look in the person's eyes and see burnout.
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Entrepreneurs love to view risk as binary. The more you put on the line, the greater the potential for reward.
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Your company is a product. Who are its customers? Your employees, who use it to do their jobs.
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When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.
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I live in Chicago but own some property up in Wisconsin.
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Unlike a goldfish, a computer can't really do anything without you telling it exactly what you want it to do.
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I used to think that deadlines should be ignored until the product was ready: that they were a nuisance, a hurdle in front of quality, a forced measure to get something out the door for the good of the schedule, not the customer.
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It's easy to forget, as a leader, that when employees don't get the wide view, not only does the point of their work escape them, but it can also lead to real frustration. It's hard to feel pride and ownership when you don't understand where things are going.
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It may be irrational, but if you're local, the client often feels that, if worse comes to worst, they can knock on your door. They 'know where you live.' But when you're remote, they're going to be more suspicious when phone calls go unreturned or emails keep getting 'lost.' Stay on top of communications, and you'll reap the benefits.
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One of the secret benefits of using remote workers is that the work itself becomes the yardstick to judge someone's performance.
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Sustained exhaustion is not a rite of passage. It's a mark of stupidity.
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What's bad, boring, and barely read all over? Business writing.
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I know plenty of entrepreneurs who are numbers first. They tend to be highly analytical people, and before they pull the trigger, all the numbers have to line up just right.
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When something is working well, it becomes too easy to let things run themselves.
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The reality is that companies are full of things that are left unspoken. And even when they are out in the open, the CEO is almost always the last to know.
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A diverse customer base helps insulate you; a few large accounts can leave you vulnerable to their whims.
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Nearly every boss has said it. And just about every employee has heard it. Yet it's one of the most meaningless lines ever spoken in the office: 'My door is always open.'
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People pulling 16-hour days on a regular basis are exhausted. They're just too tired to notice that their work has suffered because of it.
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In my mind, declaring that an unfamiliar task will yield low-hanging fruit is almost always an admission that you have little insight about what you're setting out to do.
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When it comes to making decisions, I'm not what you'd call a numbers guy.
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We've never much liked the idea of charging a participation tax, a phrase we coined to represent what it feels like when a software company charges you more money for each additional user. Participation taxes discourage usage across a company.