Peter Drucker Quotes
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...what's absolutely unforgivable is the financial benefit top management people get for laying off people. There is no excuse for it. No justification. This is morally and socially unforgivable, and we will pay a heavy price for it.
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The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
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Once a year ask the boss, 'What do I or my people do that helps you to do your job?' and 'What do I or my people do that hampers you?'
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Absolute size by itself is no indicator of success and achievement, let alone of managerial competence. Being the right size is.
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Decisions exist only in the present.
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The productivity of work is not the responsibility of the worker but of the manager.
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Organizationally what is required - and evolving - is systems management.
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The best way to predict the future is to create it.
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The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.
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Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs.
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A success that has outlived its usefulness may, in the end, be more damaging than failure.
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The first step toward making the worker achieving is to make work productive.
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The ‘total state’ of fascism is not a political alignment within the existing political and social setup, but that it is a revolution which, like all revolutions, works from without.
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Political freedom is neither easy nor automatic, neither pleasant nor secure. It is the responsibility of the individual for the decisions of society as if they were his own decisions-as in moral truth and accountability they are.
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Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals', the ones who somehow know how to teach.
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A manager is responsible for the application and performance of knowledge.
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The basic definition of the business and of its purpose and mission have to be translated into objectives.
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That knowledge has become the resource, rather than a resource, is what makes our society 'post-capitalist.
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Morale in an organization does not mean that 'people get along together'; the test is performance not conformance.
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Accept the fact that we have to treat almost anybody as a volunteer.
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All economic activity is by definition 'high risk.' And defending yesterday-that is, not innovating-is far more risky than making tomorrow.
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To be a manager requires more than a title, a big office, and other outward symbols of rank. It requires competence and performance of a high order.
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Keep the boss aware. Bosses, after all, are held responsible by their own bosses for the performance of their subordinates. They must be able to say: 'I know what Anne or John is trying to do.'
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Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'