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Email is having an increasingly pernicious effect. Not only is it having a perceptible effect on productivity, it's skewing what it is we focus on. The immediate increasingly crowds out the important.
Noreena Hertz -
The challenge for corporations, if offices were to become obsolete, is twofold. How will they be able to retain their distinct cultures? And how will they be able to ensure that all employees, wherever they work from, share a united identity and vision?
Noreena Hertz
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All of us show bias when it comes to what information we take in. We typically focus on anything that agrees with the outcome we want.
Noreena Hertz -
Managing dissent is about recognizing the value of disagreement, discord and difference.
Noreena Hertz -
Stress makes us prone to tunnel vision, less likely to take in the information we need. Anxiety makes us more risk-averse than we would be regularly and more deferential.
Noreena Hertz -
Language is too complex for a computer to understand. It's not going to be able to make sense of what people are saying en masse. We need a new type of discipline that puts together computer scientists and social scientists, who can add context to the situation.
Noreena Hertz -
Most philanthropists would still rather donate to elite schools, concert halls or religious groups than help the poor or sick.
Noreena Hertz -
Experience is not the poor relation of expertise. Valuable insights in business often come from the people on the ground.
Noreena Hertz
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Terrorism and trade cannot be the only issues on which the world unites. We must commit ourselves to a global coalition to deal with exclusion, too.
Noreena Hertz -
Consumers, unlike voters, expect an immediate response to their concerns; and companies, unlike governments, do not have the luxury of a mid-term lull.
Noreena Hertz -
Most of us are going through life without interrogating whether our decision-making processes are fit for purpose. And that's something we need to change - especially when the stakes are high and the decisions are of real import.
Noreena Hertz -
Goodwill and reputation are intangibles, but they are the keys to business success. Since they are also inexorably linked to social values, it follows that a change in social norms will have a significant impact on profits.
Noreena Hertz