Chip R. Bell Quotes
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Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
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Trust is something that happens within people only when it is created between people.
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Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.
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Customers long to interact with - even relate to - employees who act like there is still a light on inside.
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People who lie, cheat and steal in relationships are communicating that they have such an inferior view of themselves that they are not worthy of another's trust.
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Giving advice is like playing pinball: only by pushing and pulling can you encourage the ball to go in a new direction and increase your score. But too much pushing and pulling can cause a tilt and stop the game.
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Customers who are merely satisfied remain your customers only as long as everything goes their way.