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The polished executive is ultimately the happy executive who can walk gracefully through life.
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I'm a businesswoman, and Ms. is an appropriate form of address.
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What the bride should do is call guests who have young children and say: 'I'd love to have the kids at the wedding, but we won't have room. Would you get a baby sitter, and when we get back from our honeymoon, we'll have you guys over?'
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Jeans of any sort should not be worn in nice restaurants. They pollute the landscape. They should also not be worn in the workplace if no other workers wear them. However, if your office is casual, go for it.
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Tea time is a chance to slow down, pull back and appreciate our surroundings.
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If you really screw up, send roses.
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Make people have a smile when they finish your e-mail.
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We have lost the art of conversation. People are shy and don't know how to approach other people, and they are missing opportunities for relationships. And no one's entertaining at home anymore. They're not having people over for dinner.
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A real thank you does not come by e-mail. They come in the mail in an envelope. And what comes out of an envelope is a beautiful thing to touch and to handle and to pass around for everyone to read.
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The First Lady has a lot of power. I hope Hillary Clinton realizes that.
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Doubleday is used to my talking about manners because I am, after all, known for that, and that's my persona.
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Jeans should never be worn to someone's home if you are having dinner there.
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Business colleagues who have not seen each other for a long time but who have a good relationship can always shake hands warmly and grab each other's right upper arm or shoulder with their free left hand. Men and women executives should not kiss each other in public.
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If the flu situation in your town is serious, cancel a large long-awaited party you had scheduled, but promise the guests in an e-mail that you will reschedule the party as soon as possible.
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When writing a thank-you if you've had lunch with someone downtown, send an e-mail. If somebody is giving you a dinner party in his or her home and all the work that takes, that person deserves a written thank-you.
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For every step forward in electronic communications, we've taken two steps back in humanity. People know how to use a computer and answering machines but have forgotten how to connect with one another. Our society is unraveling. We're too self-obsessed.
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Manners make the world work. They're not only based on kindness but also efficiency. When people know what to do, the world is smoother. When no one knows what to do, it's chaos.
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If you care enough to look right, you care enough to act right. And vice versa.
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Crashing could not be more inconsiderate to a host. It is a negative act because hosts likely have a particular plan for the event, an intention to move guests' attitudes in a certain direction.
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Arranging an official dinner in an embassy is a little like writing a script for a play. The prolog is the guest list, often the most difficult part of the whole creative operation.
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The '80s have not been a gracious decade, and people are seeking ways to be nice to each other.
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President and Mrs. Kennedy would walk into the East Room with their honored guests, preceded by the military color guard, who then posted their flags behind the receiving line. This ceremony never failed to move all of us, no matter how many times the staff witnessed it.
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Good manners are cost effective. They not only increase the quality of life in the workplace, they contribute to employee morale, embellish the company image, and play a major role in generating profit.
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Go to any bookstore, and you'll see thousands of books on etiquette, which suggests there's a lot of self-help going on. There is hope.