W. Edwards Deming Quotes
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

Quotes to Explore
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I find being funny very hard work. I am always asked about it, and I feel guilty saying that, but it's the truth. I love my work, but it ain't easy.
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I love to walk into Borders or Barnes & Noble and see my books there. It's fabulous.
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I always regret leaving home if I don't get at least four or five surfs in the week before I leave. I try to be in the water as much as possible before leaving, and it's the one thing I miss massively.
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There is always time to add a word, never to withdraw one.
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People are struggling. They're trying to make ends meet, and they're looking for Washington to deliver for them. And they don't feel that that's been happening as quickly as it should. We share that frustration. There's no one more frustrated than President Obama.
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Great talents are the most lovely and often the most dangerous fruits on the tree of humanity. They hang upon the most slender twigs that are easily snapped off.
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I would gladly admit women are superior to men if only they would stop trying to be the same as us.
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To try to fix the future is a manifest absurdity.
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When your results are good, you are obviously going to have a lot of press. And when you start to falter a little bit, you are going to have some criticism, and there is nothing abnormal in that.
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One thing I can say about the French language is that no one in the world loves their language as much as they do. It doesn't matter if you're close - it still sounds terrible to their ears.
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I am passionate about what design can do - how far it can support the new ideas and the new ways of living of this 21st Century. Good design accelerates this exciting future where manufacturing is local, materials and processes are cradle to cradle, business models are both socially and financially driven.
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There is sometimes a peculiar confusion in the West that equates progress to whatever is recent or whatever is new, and it is time we understood that progress has nothing to do with the chronology of an idea.
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I think I became a Catholic to annoy my father.
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For me, the Congress party is now my life, the people of India are my life, and I will fight for the people of India and for this party.
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I'm really good at making teen angst romantic. I'm really good at dealing with heartbreak and things like that and making it into this whole experience. But there's no way to make someone-on-the-Internet-said-something-mean-about-me into romantic angst where you can listen to music and cry or whatever.
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Reading is power. Reading is life.
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Being on your own sometimes is appealing.
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Space is almost infinite. As a matter of fact, we think it is infinite.
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One cannot walk through an assembly factory and not feel that one is in Hell.
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I try to live joyfully and the by the rule of treating others how you'd want to be treated - that's a good one to stick by.
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You go through phases. You have to reinvent reasons for playing, and one year's answer might not do for another.
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Frankly speaking, it's only the script that matters to me the most. If I like the script, then I just commit to myself and go ahead with it. But I also look at the commitment and confidence of the director of the film because it's him who will shape the film.
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Learn to write when you would rather sleep. Learn to exercise this gift of language when no conscious portion of your wits can vibrate anything but worry. Learn to write so, my son, and you can call yourself a writer.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.