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If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming -
Uncontrolled variation is the enemy of quality.
W. Edwards Deming
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming -
The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming -
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
W. Edwards Deming -
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming -
The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
W. Edwards Deming -
Quality is everyone's responsibility.
W. Edwards Deming
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.
W. Edwards Deming -
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming -
People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.
W. Edwards Deming -
Learning is not compulsory; it's voluntary. Improvement is not compulsory; it's voluntary. But to survive, we must learn.
W. Edwards Deming -
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge - knowledge for leadership of transformation.
W. Edwards Deming -
No one knows the cost of a defective product – don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. Edwards Deming
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Any manager can do well in an expanding market.
W. Edwards Deming -
If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming -
Quality is pride of workmanship.
W. Edwards Deming -
The prevailing system of management has crushed fun out of the workplace.
W. Edwards Deming -
Learning is not compulsory... neither is survival.
W. Edwards Deming -
A bad system will beat a good person every time.
W. Edwards Deming
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The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming -
'Quality' means what will sell and do a customer some good - at least try to.
W. Edwards Deming -
Hold everybody accountable? Ridiculous!
W. Edwards Deming -
Whenever there is fear, you will get wrong figures.
W. Edwards Deming