-
Whenever there is fear, you will get wrong figures.
-
Hold everybody accountable? Ridiculous!
-
It is not necessary to change. Survival is not mandatory.
-
My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
-
Lack of knowledge... that is the problem.
-
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
-
It is not enough to do your best; you must know what to do, and then do your best.
-
The emphasis should be on why we do a job.
-
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
-
Innovation comes from the producer - not from the customer.
-
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
-
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
-
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.
-
Export anything to a friendly country except American management.
-
Eliminate numerical quotas, including Management by Objectives.
-
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
-
You can not define being exactly on time.
-
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
-
When a system is stable, telling the worker about mistakes is only tampering.
-
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
-
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.
-
p. 17
-
Quality comes not from inspection, but from improvement of the production process.
-
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.