-
Hold everybody accountable? Ridiculous!
W. Edwards Deming -
My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
W. Edwards Deming
-
The 14 points for quality control apply anywhere, to small organizations as well as to large ones...:
W. Edwards Deming -
Lack of knowledge... that is the problem.
W. Edwards Deming -
It is not necessary to change. Survival is not mandatory.
W. Edwards Deming -
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
W. Edwards Deming -
The emphasis should be on why we do a job.
W. Edwards Deming -
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
-
It is not enough to do your best; you must know what to do, and then do your best.
W. Edwards Deming -
Innovation comes from the producer - not from the customer.
W. Edwards Deming -
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
W. Edwards Deming -
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.
W. Edwards Deming -
Export anything to a friendly country except American management.
W. Edwards Deming -
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
-
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. Edwards Deming -
Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming -
You can not define being exactly on time.
W. Edwards Deming -
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. Edwards Deming -
Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming -
p. 17
W. Edwards Deming
-
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming -
When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming -
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.
W. Edwards Deming -
People don't like to make mistakes.
W. Edwards Deming