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I'm not in the news business and won't tell people how to do their job. I'd like to restore trust in the news business, though, and feel that restoring fact-checking will really help. News business realities mean that such fact-checking has to be practical, it has to be fast and cheap.
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People are smart, good and surprise me with the way they use our site.
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My young nerds, here's the deal:
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I admit that when I think of the money one could make from all this, I get a little twinge. But I'm pretty happy with nerd values: Get yourself a comfortable living, then do a little something to change the world.
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I remember and know the Bill of Rights. But my instincts tell me to be helpful, and (that attitude) is surprising to a lot of cops who deal with Internet crimes.
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The stuff that works best is driven by passion rather than dollars.
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I want to help accelerate the evolution of the press because right now, newsrooms are cutting investigative journalists, and we need investigative journalists.
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Our sites are run by the people who use them. We just pretty much provide the infrastructure.
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During the bubble, we got distracted by the prospect of big bucks. Now it's much better balanced.
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I rely on Taegan Goddard's Political Wire for straight, fair political news, he gets right to the point. It's an eagerly anticipated part of my news reading.
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People everywhere have the same needs and values. They need a place to live and a job. Beyond that, they may need to sell stuff or get a mate.
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The problem is that with blogging, the model is publish first, maybe fact-check later. In newspapers, the model is you fact check first and then publish. But those models are merging.
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I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.
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My take on the whole dot-com bubble was that a lot of people who wanted to make a lot of money got too excited and hyped up the commercial aspects of the Internet prematurely. I think the vision of the Internet as a democratizing medium.. as everyone's printing press.. is real. We got distracted from that by the mass hallucinations of the bubble.
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Sometimes a slow gradual approach does more good than a large gesture.
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I started a simple list of what I thought were cool events, arts and technology stuff.
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Craigslist does serve as a platform where people help each other for the basics, and also, shows people that the Internet is good for mutual support. I do feel pretty good about that.
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Crooks are early adopters.
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Follow through with basic values, and remember to provide good customer service.
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I look at what the phone company does and do the opposite.
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Treat people like you want to be treated; live and let live; and also give the other person a break now and then.
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From the very beginning, I was involved in talking to people, listening to people. And it hasn't stopped. The idea was that people send me information; I'd ask them about it, listen, try to do something about it - and then ask for more feedback.
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We don't have much in the way of a business strategy. Like no business plan. Which I say to torment all my friends who are VCs or MBAs. That's always entertaining. The deal is, it's a mixture of luck and persistence.
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Right now, the biggest shared value that I can think of is that you should treat others the way you want to be treated, and just have some good sense about what matters to you.