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Okay, I'm not in the news business, and I'm not going to tell anyone how to do their job. However, it'd be good to have news reporting that I could trust again, and there's evidence that fact-checking is an idea whose time has come.
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Death is my exit strategy. I'll be doing significant customer service only as long as I live.
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Treat people like you want to be treated; live and let live; and also give the other person a break now and then.
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Right now, the biggest shared value that I can think of is that you should treat others the way you want to be treated, and just have some good sense about what matters to you.
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Craigslist does serve as a platform where people help each other for the basics, and also, shows people that the Internet is good for mutual support. I do feel pretty good about that.
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I want you to know, at this very moment, I am simulating normal human behavior.
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We are a very open, very democratic site, which means we get all sorts of people. We do get some bad guys who are a few fries short of a Happy Meal. So we have to enlist the aid of our community to help us. The lesson implicit in this is that people will help you out and behave in a really good way. If you trust them, they will respond to that trust.
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My understanding from talking to a lot of people in the business has been that it used to be that a newspaper was considered a community service. Now they're being run as profit centers, and they're trying to get pretty high profit margins. As a result, investigative reporting has been seen as a problem.
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Take control of your image, your branding, from the beginning. It even includes how you dress, since people judge you that way.
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A lot of people, myself included, are excited about blogging and stuff like that, citizen journalism, but I do remind people that no matter how excited we are, there's no substitute for professional writing, no substitute for professional editing, and no substitute for professional fact-checking.
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We had one similar experience with 9/11. That was a matter of hours, but it was more intense, obviously.
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I think people like us because of the culture of trust we have in the site, the culture of goodwill -- and people manage to get stuff done.
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I'd like to build a way for people doing good work to connect, to learn from each other, protect each other, and then I want to get out of their way.
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This feels particularly good. It reaffirms the confidence I have in people.
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This wisdom of crowds thing--it may be a cliche, but it's mostly true. What we're talking about here is a democracy, and it works, but you have to be careful before it gets out of control.
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What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.
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This is a mistake. eBay bad and robotic, Craig's List human and good. And now on the way to selling out.
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In business, there are times when you disagree, and sometimes it turns out that you're just plain wrong. Humor takes away tension and helps you realize you're wrong.
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There's no genius behind it. It's persistence and listening to people.
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We don't think of ourselves as do-gooders or altruists. It's just that somehow we're trying our best to be run with some sense of moral compass even in a business environment that is growing.
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I don't expect to be a ‘leader’ with this thing. I'd rather be a builder. I'd like to build a way for people doing good work to connect, to learn from each other, protect each other, and then I want to get out of their way.
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The country is in some trouble, because the media, which is supposed to provide a check and balance on government, has decided to stop doing that as a collective entity.
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All of a sudden one of my guys noticed they were doing this, ... And then after a little reflection, my team started thinking 'how can we do a better job of this?'
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Getting out of the way is really important.