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A lot of publishers have close relationships with people in power. So the press, which used to speak truth to power, doesn't. The big result of that has been the erosion of trust.
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Death is my exit strategy. I'll be doing significant customer service only as long as I live.
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We had one similar experience with 9/11. That was a matter of hours, but it was more intense, obviously.
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I had one simple idea about telling friends about arts and technology events. People in the community suggested everything else to us, and that's our theme. We're really run by the people who use the site. We just run the infrastructure, and help out with problems.
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A lot of people, myself included, are excited about blogging and stuff like that, citizen journalism, but I do remind people that no matter how excited we are, there's no substitute for professional writing, no substitute for professional editing, and no substitute for professional fact-checking.
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We are a very open, very democratic site, which means we get all sorts of people. We do get some bad guys who are a few fries short of a Happy Meal. So we have to enlist the aid of our community to help us. The lesson implicit in this is that people will help you out and behave in a really good way. If you trust them, they will respond to that trust.
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Take control of your image, your branding, from the beginning. It even includes how you dress, since people judge you that way.
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It's a pretty important conference regarding Internet trends, because people are talking a lot about what's really happening. Not just the technology, but what it means for our culture in general.
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Okay, I'm not in the news business, and I'm not going to tell anyone how to do their job. However, it'd be good to have news reporting that I could trust again, and there's evidence that fact-checking is an idea whose time has come.
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I think people like us because of the culture of trust we have in the site, the culture of goodwill -- and people manage to get stuff done.
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I want you to know, at this very moment, I am simulating normal human behavior.
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My understanding from talking to a lot of people in the business has been that it used to be that a newspaper was considered a community service. Now they're being run as profit centers, and they're trying to get pretty high profit margins. As a result, investigative reporting has been seen as a problem.
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What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.
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This wisdom of crowds thing--it may be a cliche, but it's mostly true. What we're talking about here is a democracy, and it works, but you have to be careful before it gets out of control.
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This is a mistake. eBay bad and robotic, Craig's List human and good. And now on the way to selling out.
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This feels particularly good. It reaffirms the confidence I have in people.
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I'd like to build a way for people doing good work to connect, to learn from each other, protect each other, and then I want to get out of their way.
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We don't think of ourselves as do-gooders or altruists. It's just that somehow we're trying our best to be run with some sense of moral compass even in a business environment that is growing.
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In business, there are times when you disagree, and sometimes it turns out that you're just plain wrong. Humor takes away tension and helps you realize you're wrong.
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I don't expect to be a ‘leader’ with this thing. I'd rather be a builder. I'd like to build a way for people doing good work to connect, to learn from each other, protect each other, and then I want to get out of their way.
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I feel that one of the best things a person can do for another is to create a job. So you do OK commercially, and then you try to make a difference of some sort.
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There's no genius behind it. It's persistence and listening to people.
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All of a sudden one of my guys noticed they were doing this, ... And then after a little reflection, my team started thinking 'how can we do a better job of this?'
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The country is in some trouble, because the media, which is supposed to provide a check and balance on government, has decided to stop doing that as a collective entity.