-
Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
Dale Carnegie
-
When ill luck besets us, to ease the tension we have only to remember that happiness is relative. The next time you are tempted to grumble about what has happened to you, why not pause and be glad that it is no worse than it is.
Dale Carnegie
-
There is a reason why the other man thinks and acts as he does. Ferret out that reason — and you have the key to his actions, perhaps to his personality. Try honestly to put yourself in his place.
Dale Carnegie
-
You can't win an argument. You can't because if you lose it, you lose it; and if you win it, you lose it.
Dale Carnegie
-
The trouble with most of us is that we keep our eyes closed to opportunities that thrust themselves at us; and rare is the man who searches for his opportunity or sees one even when he stumbles over it.
Dale Carnegie
-
Even in such technical lines as engineering, about 15% of one's financial success is due one's technical knowledge and about 85% is due to skill in human engineering, to personality and the ability to lead people.
Dale Carnegie
-
The most important thing in life is not simply to capitalize on your gains. Any fool can do that. The important thing is to profit from your losses. That requires intelligence, and makes the difference between a man of sense and a fool.
Dale Carnegie
-
In a Nutshell - Fundamental Techniques In Handling People; Principle 1 - Don't criticize, condemn or complain; Principle 2 - Give honest and sincere appreciation; Principle 3 - Arouse in the other person an eager want.
Dale Carnegie
-
Practice, practice, practice in speaking before an audience will tend to remove all fear of audiences, just as practice in swimming will lead to confidence and facility in the water. You must learn to speak by speaking.
Dale Carnegie
-
There is only one excuse for a speaker's asking the attention of his audience: he must have either truth or entertainment for them.
Dale Carnegie
-
Your smile brightens the lives of all who see it. To someone who has seen a dozen people frown, scowl or turn their faces away, your smile is like the sun breaking through the clouds.
Dale Carnegie
-
When we have a brilliant idea, instead of making others think it is ours, why not let them cook and stir the idea themselves.
Dale Carnegie
-
If you got it, ask yourself why and try to repeat the action. If you failed, ask yourself why and try to learn from the experience.
Dale Carnegie
-
Three-fourths of the people you will ever meet are hungering and thirsting for sympathy. Give it to them, and they will love you.
Dale Carnegie
-
I can look back at my own life and see where a few words of praise have sharply changed my entire future. Can't you say the same thing about your life?
Dale Carnegie
-
The resentment that criticism engenders can demoralize employees, family members and friends, and still not correct the situation that has been condemned.
Dale Carnegie
-
By talking to yourself about the things you have to be grateful for you can fill your mind with thoughts that soar and sing.
Dale Carnegie
-
Anyone can do his work, however hard, for one day. Anyone can live sweetly, patiently, lovingly, purely, till the sun goes down. And this is all that life really means.
Dale Carnegie
-
Flattery is counterfeit, and like counterfeit money, it will eventually get you into trouble if you pass it to someone else.
Dale Carnegie
-
Put a 'stop-loss' order on your worries. Decide just how much anxiety a thing may be worth- and refuse to give it any more.
Dale Carnegie
-
Don't fuss about trifles. Don't permit little things-the mere termites of life-to ruin your happiness.
Dale Carnegie
-
You can sing only what you are. You can paint only what you are. You must be what your experiences, your environment, and your heredity have made you. For better or for worse, you must play your own little instrument in the orchestra of life.
Dale Carnegie
-
A good deed, "said the prophet Mohammed, "is one that brings a smile of joy to the face of another." Why will doing a good deed every day produce such astounding efforts on the doer? Because trying to please others will cause us to stop thinking of ourselves: the very thing that produces worry and fear and melancholia.
Dale Carnegie
-
Don't you have much more faith in ideas that you discover for yourself than in ideas that are handed to you on a silver platter?
Dale Carnegie
