Chip R. Bell Quotes
-
Customers long to interact with - even relate to - employees who act like there is still a light on inside.
-
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
-
Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.
-
Giving advice is like playing pinball: only by pushing and pulling can you encourage the ball to go in a new direction and increase your score. But too much pushing and pulling can cause a tilt and stop the game.
-
Trust is something that happens within people only when it is created between people.
-
People who lie, cheat and steal in relationships are communicating that they have such an inferior view of themselves that they are not worthy of another's trust.
-
Customers who are merely satisfied remain your customers only as long as everything goes their way.