Chip R. Bell Quotes

United States, Speaker
October 16, 1944

Chip R. Bell is an author, keynote speaker, and consultant in customer loyalty and service innovation. He is known for his work in mapping the customer journey as part of the customer service experience and customer forensics.

Customers long to interact with - even relate to - employees who act like there is still a light on inside.

Chip R. Bell
- Long
- Funny
- Light
Trust is something that happens within people only when it is created between people.

Chip R. Bell
- Happens
- Mentoring

Giving advice is like playing pinball: only by pushing and pulling can you encourage the ball to go in a new direction and increase your score. But too much pushing and pulling can cause a tilt and stop the game.

Chip R. Bell
- Advice
- Games
- Causes
Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.

Chip R. Bell
People who lie, cheat and steal in relationships are communicating that they have such an inferior view of themselves that they are not worthy of another's trust.

Chip R. Bell
Customers who are merely satisfied remain your customers only as long as everything goes their way.

Chip R. Bell
- Way
- Satisfied
- Customers
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

Chip R. Bell