Patrick Lencioni Quotes
-
The best leaders over the long term are those who have a sound home life.
-
When employees feel anonymous in the eyes of their managers, they simply cannot love their work, no matter how much money they make or how wonderful their jobs seem to be.
-
I have many times marveled at how I could feel so good about myself while eating peanuts in a middle seat on Southwest Airlines and yet feel so condescended to in first class on United.
-
I work with CEOs and their executive teams... and very few of these people are really indifferent about their employees or their customers.
-
When team members openly and passionately share their opinions about a decision, they don't wonder whether anyone is holding back. Then, when the leader has to step in and make a decision because there is no easy consensus, team members will accept that decision because they know that their ideas were heard and considered.
-
Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility.
-
On great teams - the kind where people trust each other, engage in open conflict, and then commit to decisions - team members have the courage and confidence to confront one another when they see something that isn't serving the team.
-
We learn by taking action and seeing whether it works or not.
-
Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it.
-
Sometimes you're going to have someone on your team who's just not comfortable with being open. You have to ask yourself, 'Is this person going to allow us to be a real team?' Maybe they're not right for your team. You have to be willing to lose someone sometimes.
-
When truth takes a backseat to ego and politics, trust is lost.
-
You can go to work and actually make someone else's job less miserable. Use your job to help others.
-
Conflict is the pursuit of truth.
-
Values can set a company apart from the competition by clarifying its identity and serving as a rallying point for employees. But coming up with strong values - and sticking to them - requires real guts.
-
Where there is humility, there is more success, and lasting success.
-
I coach soccer, and my wife and I are very involved in our kids' lives. Our family is busy with doctor appointments, soccer practice, school, work, travel, vacation... life.
-
God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves.
-
If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.
-
I know that any group of people can become a team if they do the right things, but I came to realize over time that if you acquire or develop the right kind of people, that process of building a team is going to be much more effective and easier.
-
Team members need to be able to admit their weaknesses and mistakes, to acknowledge the strengths of others, and to apologize when they do something wrong.
-
The fact is, employees cannot make breakthroughs if they can't openly and honestly disagree with their peers and their leader. Indeed, great leaders don't just permit conflict; they actively try to elicit it from reluctant employees as well.
-
If you have doubt about a person's humility or smarts, don't ignore it. More often than not, there is something causing that doubt.
-
I hate touchy-feely things.
-
Teamwork is a strategic decision.