Patrick Lencioni Quotes
-
There is almost nothing more painful for a leader than seeing good people leave a growing organization, whether it's a priest watching a Sunday school teacher walk out the door or a CEO saying goodbye to a co-founder.
-
What's amazing is that so many leaders who value teamwork will tolerate people who aren't humble. They reluctantly hire self-centred people and then justify it because those people have desired skills.
-
Home is most important in the long run.
-
Meetings are the linchpin of everything. If someone says you have an hour to investigate a company, I wouldn't look at the balance sheet. I'd watch their executive team in a meeting for an hour. If they are clear and focused and have the board on the edge of their seats, I'd say this is a good company worth investing in.
-
Conflict is always the right thing to do when it matters.
-
If you want to lead, you better love people. Even if you don't like them, you have to love them enough to tell them the truth.
-
When leaders throughout an organization take an active, genuine interest in the people they manage, when they invest real time to understand employees at a fundamental level, they create a climate for greater morale, loyalty, and, yes, growth.
-
I never accepted the premise that meetings themselves were bad.
-
Make sure that the people at the top are working together and there aren't divisions of labor. Don't have people working in silos; have them working across the team.
-
When team members trust each other and know that everyone is capable of admitting when they're wrong, then conflict becomes nothing more than the pursuit of truth or the best possible answer.
-
Engaged, enthusiastic, and loyal employees are pivotal drivers of growth and health in any organization.
-
Employees that feel known and they feel like they know why their job matters and they have a sense of measuring it stay later, do extra work, and are committed to the organization above the requirements that they have.
-
I've spent many a long flight talking to flight attendants, trying to understand what kind of employment experience underlies such a consistent lack of concern for customers.
-
The best leaders over the long term are those who have a sound home life.
-
Irrelevance is the feeling that an employee gets when they don't see how their job really makes a difference in someone else's life in some large or small way.
-
I have many times marveled at how I could feel so good about myself while eating peanuts in a middle seat on Southwest Airlines and yet feel so condescended to in first class on United.
-
Even though I wrote 'The 3 Big Questions for a Frantic Family,' my life is as chaotic as most people's.
-
The sad fact is that it would be fair to say that United is a generic, bureaucratic, tired company. A sort of DMV in the sky. No real culture. No real strategy. No real expectations for employees or customers. All of which is a shame.
-
Contrary to popular wisdom, the mark of a great meeting is not how short it is or whether it ends on time. The key is whether it ends with clarity and commitment from participants.
-
I've seen it again and again in my consulting: Most teams are too large to be innovative, despite their leaders' best intentions.
-
Smart people tend to know what is happening in a group situation and how to deal with others in the most effective way. They ask good questions, listen to what others are saying, and stay engaged in conversations intently.
-
Too many executives I've met over the years have the mentality of a bodybuilder; they've come to accept the idea that growth is synonymous with success.
-
Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility.
-
Smaller groups of people can establish trusting relationships.