Figuring out how to scale the very human art of personalization is difficult, but I believe that it is also the key to building a lasting connection with customers for the long term.
The key is that I'm trying to keep growing and trying to keep learning and deepen my connection in every way, in my life, in my work. That's what I do when I look at a role.
Coming of age as a young queer man of color, it was a rarity to see any reflections of myself portrayed in mainstream media. Turning on the television or going to the movies was an escape into the imagination, yet it did not allow me a place of true connection to what I was viewing on the screen in front of me.
It's a rare thing when you read a role and have this immediate ownership over it, you have this take and this connection, and it's not even that you feel that you're gonna do a good job, it's that you feel like you've found it. It fits, it's natural; it's like putting on a good shoe or something.
Prominent scientists have become increasingly convinced that the connection between carbon emissions and rising temperatures is real, but skeptics have whole truckloads of studies to demonstrate the opposite.
At any age, we struggle with intimacy. When you're a kid, you think, 'I won't have that problem. I'll have sex whenever I want when I'm a grown-up!' And then, somehow, it doesn't quite turn out that way, and it's so surprising to people that connection remains so challenging even when you're married.
Amazon is such a big player in publishing, but a lot of authors feel this connection to their publishing house and their editors who helped them get their books out there, so their loyalties tend to go that way.
Apart from life, a strong constitution, and an abiding connection to the Thembu royal house, the only thing my father bestowed upon me at birth was a name, Rolihlahla.
I love a hotel that offers Wi-Fi Internet access, especially if it's free. But I never access sensitive information, like my bank account or an online shopping site that stores my credit card information, on a public Wi-Fi connection.
Dialogue is the place that books are most alive and forge the most direct connection with readers. It is also where we as writers discover our characters and allow them to become real.
I do love being on television and in peoples' homes. I'm not an actor, so there is a connection that's real.
People really think that the only way I got to be press secretary is because I somehow had a personal family connection to the Bushes or the Cheneys, and that wasn't true.