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Balance isn't either/or; it's 'and'.
 Stephen Covey
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Trust is a function of two things: character and competence. Character includes your integrity, your motive and your intent with people. Competence includes your capabilities, your skills, and your track record. Both are vital.
 Stephen Covey
					 
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In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.
 Stephen Covey
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Empathic listening is so powerful because it gives you accurate data to work with. Instead of projecting your own autobiography and assuming thoughts, feelings, motives and interpretation, you're dealing with the reality inside another person's head and heart. You're listening to understand. You're focused on receiving the deep communication of another human soul.
 Stephen Covey
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The personal power that comes from principle-centered living is the power of a self-aware, knowledgeable, proactive individual, unrestricted by the attitudes, behaviors, and actions of others or by many of the circumstances and environmental influences that limit other people.
 Stephen Covey
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It doesn't really matter how fast you're going if you're heading in the wrong direction.
 Stephen Covey
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Trust is a powerful accelerator to performance and when trust goes up, speed also goes up while cost comes down - producing what we call a trust dividend.
 Stephen Covey
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He who has a why can deal with any what or how.
 Stephen Covey
					 
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During the first few minutes in lift-off, the astronauts were strictly controlled and were powerfully buffeted by the forces of nature struggling to keep them on earth. This is somewhat comparable to the pull of the flesh when our alarm goes off early in the morning. Unless we put "mind over mattress" and carry out the resolves made the night before, we will experience our first defeat that day. Not sufficient to finish. Mission aborted.
 Stephen Covey
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Without involvement, there is no commitment. Mark it down, asterisk it, circle it, underline it. No involvement, no commitment.
 Stephen Covey
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Perhaps the greatest role of parenting, more than directing and telling children what to do, is helping children connect with their own gifts, particularly conscience.
 Stephen Covey
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Habit is the intersection of knowledge (what to do), skill (how to do), and desire (want to do).
 Stephen Covey
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By centering our lives on timeless, unchanging principles, we create a fundamental paradigm of effective living. It is the center that puts all other centers in perspective.
 Stephen Covey
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Our problems and pain are universal and increasing, and the solutions to the problems are and always will be based upon universal, timeless, self-evident principles common to every enduring, prospering society throughout history.
 Stephen Covey
					 
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Synergy is the highest activity of life; it creates new untapped alternatives; it values and exploits the mental, emotional, and psychological differences between people.
 Stephen Covey
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To listen with empathy is the most important human skill.
 Stephen Covey
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Employers and business leaders need people who can think for themselves - who can take initiative and be the solution to problems.
 Stephen Covey
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When we look through the lens of each others' weaknesses, we make others' strengths irrelevant and their weaknesses more evident.
 Stephen Covey
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Retire from your job but never from meaningful projects. If you want to live a long life, you need eustress, that is, a deep sense of meaning and of contribution to worthy projects and causes, particularly, your intergenerational family.
 Stephen Covey
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You always reap what you sow; there is no shortcut.
 Stephen Covey
					 
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Habit 7 is taking the time to sharpen the saw. By renewing the four dimensions of your nature - physical, spiritual, mental and social/emotional, you can work more quickly and effortlessly. To do this, we must be proactive. This is a Quadrant II (important, not urgent) activity that must be acted on. It's at the center of our Circle of Influence, so we must do it for ourselves.
 Stephen Covey
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Every human has four endowments - self awareness, conscience, independent will and creative imagination. These give us the ultimate human freedom... The power to choose, to respond, to change.
 Stephen Covey
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The greatest thing you can do for your children is love your spouse.
 Stephen Covey
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Love is a verb. Love is something you do: the sacrifices you make, the giving of self. If you want to study love, study those who sacrifice for others. Love - the feeling - is a fruit of love the verb.
 Stephen Covey
					 
