Stephen Covey Quotes
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To ignore the unexpected (even if it were possible) would be to live without opportunity, spontaneity, and the rich moments of which "life" is made.
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The essence of synergy is to value differences-to respect them, to build on strengths, to compensate for weaknesses
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Trust is a function of two things: character and competence. Character includes your integrity, your motive and your intent with people. Competence includes your capabilities, your skills, and your track record. Both are vital.
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People are social beings and want interaction and social learning is the primary form of learning, just as word of mouth advertising is the highest form of advertising.
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Every human has four endowments - self awareness, conscience, independent will and creative imagination. These give us the ultimate human freedom... The power to choose, to respond, to change.
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There's no better way to inform and expand you mind on a regular basis than to get into the habit of reading good literature.
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Principles are the simplicity on the far side of complexity.
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In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.
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Where you are headed is more important than how fast you are going. Rather than always focusing on what's urgent, learn to focus on what is really important.
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Whenever you experience stress of any kind, look into yourself and ask, In what way am I compromising my innermost values in this situation?
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In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier.
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Highly effective people tend to be proactive. They decide to find a better job or to have better health, rather than of responding to whatever curves life throws at them.
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Fulfilling the four needs in an integrated way is like combining elements in chemistry. When we reach a "critical mass" of integration, we experience spontaneous combustion - an explosion of inner synergy that ignites the fire within and gives vision, passion, and a spirit of adventure to life.
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You have to decide what your highest priorities are and have the courage—pleasantly, smilingly, nonapologetically, to say “no” to other things. And the way you do that is by having a bigger “yes” burning inside. The enemy of the “best” is often the “good.
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If the only vision we have of ourselves comes from the social mirror - from the current social paradigm and from the opinions, perceptions, and paradigms of the people around us - our view of ourselves is like the reflection in a crazy mirror room at the carnival.
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We are product of neither nature nor nurture; we are a product of choice, because there is always a space between stimulus and response. As we wisely exercise our power to choose based on principles, the space will become larger.
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Every exaggeration of the truth once detected by others destroys our credibility and makes all that we do and say suspect.
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It doesn't really matter how fast you're going if you're heading in the wrong direction.
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The proactive approach to a mistake is to acknowledge it instantly, correct and learn from it. This literally turns a failure into a success.
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Integrity is conforming reality to our words - in other words, keeping promises and fulfilling expectations.
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Once you've found your own voice, the choice to expand your influence, to increase your contribution, is the choice to inspire others to find their voice.
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An empowering mission statement has to become a living document, part of our very nature, so that the criteria we've put into it are also in us, in the way we live our lives day by day.
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We must look at the lens through we see the world, as well as the world we see, and that the lens itself shapes how we interpret the world.
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It's not only a matter of when to do things, but whether or not to do them at all.