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We exhaust ourselves more from the tension and the consequences of internal disharmony than from hard, unremitting work.
Stephen Covey
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Effective communication is built on the cement of trust. And trust is based on trustworthiness, not politics.
Stephen Covey
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Trust is the glue that holds everything together. It creates the environment in which all of the other elements win-win stewardship agreements, self-directing individuals and teams, aligned structures and systems, and accountability can flourish.
Stephen Covey
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To ignore the unexpected (even if it were possible) would be to live without opportunity, spontaneity, and the rich moments of which "life" is made.
Stephen Covey
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I win the private victory when I have made my mind up and commit to live by correct principles and to serve worthy purposes.
Stephen Covey
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Many people seem to think that success in one area can compensate for failure in other areas. But can it really?... True effectiveness requires balance.
Stephen Covey
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Above all, success in business requires two things: a winning competitive strategy, and superb organizational execution. Distrust is the enemy of both. I submit that while high trust won't necessarily rescue a poor strategy, low trust will almost always derail a good one.
Stephen Covey
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When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.
Stephen Covey
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Look at the weaknesses of others with compassion, not accusation. It's not what they're not doing or should be doing that's the issue. The issue is your own chosen response to the situation and what you should be doing. If you start to think the problem is "out there," stop yourself. That thought is the problem.
Stephen Covey
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Always treat your employees exactly as you want them to treat your best customers. You can buy a person's hand, but you can't buy his heart; his heart is where his enthusiasm is. You can buy his back, but you can't buy his brain. That's where his creativity is. Treat employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best parts - their hearts and minds.
Stephen Covey
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The greatest and most inspiring mountain climbing achievements in history are not so much stories of individual achievement, but are stories of the extraordinary power of a unified, talented, prepared team that stays loyally committed to one another and to their shared vision to the end.
Stephen Covey
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Communication is the most important skill in life. We spend most of our waking hours communicating. But consider this: You've spent years learning how to read and write, years learning how to speak. But what about listening?
Stephen Covey
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Interdependence is a higher value than independence
Stephen Covey
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We value the clock for its speed and efficiency. The clock has its place, efficiency has its place, after effectiveness. The symbol of effectiveness is the compass a sense of direction, purpose, vision, perspective, and balance. But the empowerment process itself is not efficient.
Stephen Covey
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What we are communicates far more eloquently than anything we say or do. There are people we trust because we know their character. Whether they're eloquent or not, whether they have human-relations techniques or not, we trust them and work with them.
Stephen Covey
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Treat them all the same by treating them differently.
Stephen Covey
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Wisdom is your perspective on life, your sense of balance, your understanding of how the various parts and principles apply and relate to each other.
Stephen Covey
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People who end up with the good jobs are the proactive ones who are solutions to problems, not problems themselves, who seize the initiative to do whatever is necessary to get the job done.
Stephen Covey
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The problems in life come when we're sowing one thing and expecting to reap something entirely different.
Stephen Covey
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The first job of a leader-at work or at home-is to inspire trust. It's to bring out the best in people by entrusting them with meaningful stewardships, and to create an environment in which high-trust interaction inspires creativity and possibility.
Stephen Covey
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All things are created twice. There is a mental (first) creation, and a physical (second) creation. The physical creation follows the mental, just as a building follows a blueprint. If you don't make a conscious effort to visualize who you are and what you want in life, then you empower other people and circumstances to shape you and your life by default.
Stephen Covey
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People can't live with change if there's not a changeless core inside them.
Stephen Covey
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Always treat your employees exactly as you want them to treat your best customers.
Stephen Covey
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The creative process is also the most terrifying part because you don't know exactly what's going to happen or where it is going to lead. You don't know what new dangers and challenges you'll find. It takes an enormous amount of internal security to begin with the spirit of adventure, discovery, and creativity. Without doubt, you have to leave the comfort zone of base camp and confront an entirely new and unknown wilderness.
Stephen Covey
