Stephen Covey Quotes
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In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.
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The first principle of ethical power is Purpose. By purpose, I don't mean your objective or intention-something toward which you are always striving. Purpose is something bigger. It is the picture you have of yourself-the kind of person you want to be or the kind of life you want to lead.
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Trust is a function of two things: character and competence. Character includes your integrity, your motive and your intent with people. Competence includes your capabilities, your skills, and your track record. Both are vital.
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Every person in the organization must change inside their hearts and minds, so that they themselves become principle centred.
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The character ethic, which I believe to be the foundation of success, teaches that there are basic principles of effective living, and that people can only experience true success and enduring happiness as they learn and integrate these principles into their basic character.
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I am senting many books for endorsement purposes, which enables me to stay relevant in my own field, and I have people that help me decide which ones I should read and endorse.
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Success is when you realize obstacles you face are challenges to help you become better - and your response equals the challenge.
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It's not only a matter of when to do things, but whether or not to do them at all.
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Effective interdependence can only be built on true independence.
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The person who is truly effective has the humility and reverence to recognize his own perceptual limitations and to appreciate the rich resources available through interaction with the hearts and minds of other human beings.
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When the trust is high, you get the trust dividend. Investors invest in brands people trust. Consumers buy more from companies they trust, they spend more with companies they trust, they recommend companies they trust, and they give companies they trust the benefit of the doubt when things go wrong.
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People are social beings and want interaction and social learning is the primary form of learning, just as word of mouth advertising is the highest form of advertising.
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Many people think in terms of either/or: either you're nice or you're tough. Win-win requires that you be both. It is a balancing act between courage and consideration. To go for win-win, you not only have to be empathic, but you also have to be confident. You not only have to be considerate and sensitive, you also have to be brave. To do that-to achieve that balance between courage and consideration-is the essence of real maturity and is fundamental to win-win.
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The average family spends 30 hours in front of a television, and they say they don't have the time to have a balanced, integrated life.
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If you put good people in bad systems you get bad results. You have to water the flowers you want to grow.
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Peace of mind comes when your life is in harmony with true principles and values and in no other way.
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When trust is high, the dividend you receive is like a performance multiplier, elevating and improving every dimension of your organization and your life.... In a company, high trust materially improves communication, collaboration, execution, innovation, strategy, engagement, partnering, and relationships with all stakeholders.
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Interdependent people combine their own efforts with the efforts of others to achieve their greatest success.
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Doing more things faster is no substitute for doing the right things.
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Will we act upon life, or will we merely be acted upon?
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Empathic listening is so powerful because it gives you accurate data to work with. Instead of projecting your own autobiography and assuming thoughts, feelings, motives and interpretation, you're dealing with the reality inside another person's head and heart. You're listening to understand. You're focused on receiving the deep communication of another human soul.
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As people enable themselves to achieve one or two goals for the year that are most meaningful, they will find power, peace of mind, and confidence in their abilities because they have achieved what they set out to accomplish. Your commitment to achieving what matters most will become the foundation for tremendous accomplishments and contributions. You will become the change you seek to make.
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When it comes to developing character strength, inner security and unique personal and interpersonal talents and skills in a child, no institution can or ever will compare with, or effectively substitute for, the home's potential for positive influence.
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Give no answer to contentious arguments or irresponsible accusations. Let such things "fly out open windows" until they spend themselves.