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Give no answer to contentious arguments or irresponsible accusations. Let such things "fly out open windows" until they spend themselves.
Stephen Covey
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Many people think in terms of either/or: either you're nice or you're tough. Win-win requires that you be both. It is a balancing act between courage and consideration. To go for win-win, you not only have to be empathic, but you also have to be confident. You not only have to be considerate and sensitive, you also have to be brave. To do that-to achieve that balance between courage and consideration-is the essence of real maturity and is fundamental to win-win.
Stephen Covey
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If I try to use human influence strategies and tactics of how to get other people to do what I want, to work better, to be more motivated, to like me and each other-while my character is fundamentally flawed, marked by duplicity and insincerity-then, in the long run, I cannot be successful. My duplicity will breed distrust, and everything I do-even using so-called good human relations techniques-will be perceived as manipulative.
Stephen Covey
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While I believe in the power of positive thought, I do not believe that you or I can simply psyche ourselves into success or peace of mind.
Stephen Covey
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...to learn and not to do is really not to learn. To know and not to do is really not to know.
Stephen Covey
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If we spend most of our time concerned about things we cannot truly directly influence, what we can influence will be reduced. If we spend our energies on those things over which we can expect positive results, we will expand our influence.
Stephen Covey
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Those who get the most out of life and those who give the most are those who make the choice to act.
Stephen Covey
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Compliance does not foster innovation, trust does. You can't sustain long-term innovation, for example, in a climate of distrust.
Stephen Covey
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Ineffective people live day after day with unused potential.
Stephen Covey
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Peace of mind comes when your life is in harmony with true principles and values and in no other way.
Stephen Covey
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If you put good people in bad systems you get bad results. You have to water the flowers you want to grow.
Stephen Covey
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We simply assume that the way we see things is the way they really are or the way they should be. And our attitudes and behaviors grow out of these assumptions.
Stephen Covey
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You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.
Stephen Covey
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Strategy is important, but trust is the hidden variable. On paper you can have clarity around your objectives, but in a low-trust environment, your strategy won't be executed.
Stephen Covey
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Highly effective people tend to be proactive. They decide to find a better job or to have better health, rather than of responding to whatever curves life throws at them.
Stephen Covey
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People are social beings and want interaction and social learning is the primary form of learning, just as word of mouth advertising is the highest form of advertising.
Stephen Covey
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Most of us think we don't have enough time to exercise. What a distorted paradigm! We don't have time not to. We're talking about three to six hours a week - or a minimum of thirty minutes a day, every other day. That hardly seems an inordinate amount of time considering the tremendous benefits in terms of the impact on the other 162 - 165 hours of the week.
Stephen Covey
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It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity. A person must possess himself and have a deep sense of security in fundamental principles and values in order to genuinely apologize.
Stephen Covey
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I'm convinced that we can write and live our own scripts more than most people will acknowledge. I also know the price that must be paid. It's a real struggle to do it. It requires visualization and affirmation. It involves living a life of integrity, starting with making and keeping promises, until the whole human personality the senses, the thinking, the feeling, and the intuition are ultimately integrated and harmonized.
Stephen Covey
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Beginners are many; finishers are few.
Stephen Covey
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I think the most significant work we'll do in our whole life, in our whole world is done within the four walls of our home.
Stephen Covey
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Empathic listening is so powerful because it gives you accurate data to work with. Instead of projecting your own autobiography and assuming thoughts, feelings, motives and interpretation, you're dealing with the reality inside another person's head and heart. You're listening to understand. You're focused on receiving the deep communication of another human soul.
Stephen Covey
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If you don't have confidence in the diagnosis, you won't have confidence in the prescription.
Stephen Covey
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If you're proactive, you don't have to wait for circumstances or other people to create perspective expanding experiences. You can consciously create your own.
Stephen Covey
