Tahl Raz Quotes

Quality that significantly exceeds the customer's expectations doesn't seem to pay off. This 'delight the customer' stuff isn't rewarding. One has to be careful about delighting customers too often, because it sort of reshapes customer expectations.
Tahl Raz
Tahl Raz

Quotes to Explore

This site uses cookies. By continuing to use this website, you agree to our policies regarding the use of cookies.