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Aim for the sky, but move slowly, enjoying every step along the way. It is all those little steps that make the journey complete.
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The consolidation that we started in 2009 was clearly the requirement of that time.
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I had to create a team of people who had worked in this industry for other banks. What I brought to that team was ICICI's strategic thinking, but when it came to domain knowledge or product nuances, I had to learn from the team.
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As far as employees are concerned, clearly I like to communicate with them, since we are more than 40,000 people. I like to communicate either through e-mail or through video conferencing, which we do very often, and stream out videos and interviews. But more than that, I believe in traveling to my branches.
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We have to always set an aspiration for ourselves and then strive to get there.
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Our parents treated all three of us - two sisters and a brother - equally. When it came to education, or our future plans, there was no discrimination between us based on our gender.
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What I was told by my parents was that, you know, take this inhibition out whether you're a girl or a boy. Basically, pursue your dream, and as long as you're a capable and hardworking human being, you will be able to follow and fulfill your dream.
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What my parents believed was that, you know, the best wealth they could give to us children was to educate us and, you know - give us that foundation.
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We are monitoring the global companies on a daily basis, and their rating continues to be investment grade. We will take immediate action if anything goes wrong.
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Over the years, we have gone beyond our businesses to take up philanthropic projects in diverse areas - from education to health care to skilling.
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I have it all because my children did not whine and cry when I was not there.
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Two eyes are given for a reason. One eye to always look at the opportunity. The second eye to always keep looking at the challenges. Because if you don't balance both, it's very easy to get carried away one way or the other. And it's when you balance the two that you find the most sustainable model.
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My priorities are going to be to play a very balanced role in the sense that I have to keep an eye on the challenges in the environment. At the same time, I have to keep an eye on the optimism that is there for India.
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I use my interaction with both my kids to know how the youth today relates to technology, their expectations in terms of mobility and social solutions by customer services-oriented businesses like banking.
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Mark-to-market losses are not real loss. It's a notional loss.
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Our institutional framework needs to be bolstered further. We have to implement laws like the proposed Bankruptcy Code and GST (Goods and Services Tax), which will create efficiencies and strongly support the business environment.
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Whenever there is a challenge, the key is not to get consumed by the challenge but actually to learn from it.
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Remember to be sensitive to the feelings of people around you.
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As far as investors and customers are concerned, I make it a point to answer each and every piece of mail that comes to me.
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The important source of finance is now commercial papers, bonds, and so on.
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Business models that are relevant today are not relevant tomorrow and were not in existence yesterday.
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All three of us - two sisters and a brother - were brought up with an emphasis on academics.
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The scope of activities for payments banks mainly includes acceptance of demand deposits, issuance of ATM/debit cards, payment and remittance services, and distribution of third-party products.
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When we look at the credit growth, we should look at it in its totality. Let us not only look at the non-food bank credit growth but also look at the growth across all the instruments of financing.