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The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.
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If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.
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The Net is pretty cool, but the physical world is the best medium ever.
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... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
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The smartest people are constantly revising their understanding, reconsidering a problem they thought they’d already solved. They’re open to new points of view, new information, new ideas, contradictions, and challenges to their own way of thinking.
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My grandfather taught me that it is harder to be kind than it is to be clever.
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It’s very important for entrepreneurs to be realistic. So if you believe on that first day while you’re writing the business plan that there’s a 70 percent chance that the whole thing will fail, then that kind of relieves the pressure of self-doubt.
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What we need to do is always lean into the future; when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isn't a strategy.
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If you can't feed a team with two pizzas, it's too large.
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Above all else, align with customers. Win when they win. Win only when they win.
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Percentage margins are not one of the things we are seeking to optimize. It’s the absolute dollar free cash flow per share that you want to maximize, and if you can do that by lowering margins, we would do that. So if you could take the free cash flow, that’s something that investors can spend. Investors can’t spend percentage margins.
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Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.
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Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online.
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We are our choices. Build yourself a great story.
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If you look at academic studies, you can see that stock prices are most closely correlated with cash flow. It's such a straightforward number. Cash flow is what will drive shareholder returns.
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I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
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If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.
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I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better.
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I like having the digital camera on my smart phone, but I also like having a dedicated camera for when I want to take real pictures.
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Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
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What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.
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There'll always be serendipity involved in discovery.
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You can work long, hard, or smart, but at Amazon.com you can’t choose two out of three.
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Our alliance with Toysrus.com has proven to be a great win for customers, and we've looked forward to taking the next step by introducing the new Babiesrus.com teamed with Amazon.com store since we forged the alliance last August.