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Percentage margins are not one of the things we are seeking to optimize. It’s the absolute dollar free cash flow per share that you want to maximize, and if you can do that by lowering margins, we would do that. So if you could take the free cash flow, that’s something that investors can spend. Investors can’t spend percentage margins.
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On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It's very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.
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If you can't feed a team with two pizzas, it's too large.
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You're not going to make Hemingway better by adding animations.
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I try to spend my time on areas that I think are important for the future, and where I think I can add value.
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The killer app that got the world ready for appliances was the light bulb. So the light bulb is what wired the world. And they weren't thinking about appliances when they wired the world. They were really thinking about - they weren't putting electricity into the home. They were putting lighting into the home.
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The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.
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If you're long-term oriented, customer interests and shareholder interests are aligned.
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I don't know about you, but most of my exchanges with cashiers are not that meaningful.
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We are at the 1908 Hurley washing machine stage with the Internet.
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I strongly believe that missionaries make better products. They care more. For a missionary, it's not just about the business. There has to be a business, and the business has to make sense, but that's not why you do it. You do it because you have something meaningful that motivates you.
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We're working to lower the cost of spaceflight so that many people can afford to go and so that we humans can better continue exploring the solar system. Accomplishing this mission will take time, and we're working on it methodically.
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Am I going to regret leaving Wall Street? No. Will I regret missing the beginning of the Internet? Yes.
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It's hard to find things that won't sell online.
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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Your margin is my opportunity.
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There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward.
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The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.
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People loved their horses, too. But you don't keep riding your horse to work just because you love it.
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If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
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Focusing on the customer makes a company more resilient.
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It is very difficult to get people to focus on the most important things when you're in boom times.
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I don't want to use my creative energy on somebody else's user interface.