Jeff Bezos Quotes
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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I love my life. I love being an inventor.
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I wouldn't be surprised if history records Tim Berners-Lee as the second Gutenberg.
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If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
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If you're truly obsessed over customers, it'll cover a lot of errors.
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I strongly believe that missionaries make better products. They care more. For a missionary, it's not just about the business. There has to be a business, and the business has to make sense, but that's not why you do it. You do it because you have something meaningful that motivates you.
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I don't want to use my creative energy on somebody else's user interface.
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Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
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Focusing on the customer makes a company more resilient.
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I don't know about you, but most of my exchanges with cashiers are not that meaningful.
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Our point of view is we will sell more if we help people make purchasing decisions.
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E-mail has some magical ability to turn off the politeness gene in a human being.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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We're building a unique global platform...In the last 18 months we found that sellers and partners are interested in complementing their online and offline businesses with Amazon's platform...
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I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.
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I don't buy stocks, I make stocks.
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Part of company culture is path-dependent. It’s the lessons you learn along the way.
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I think if people read more, that is a better world.
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But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term.
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If you want to be inventive, you have to be willing to fail.
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What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.
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Millions of people were inspired by the Apollo Program. I was five years old when I watched Apollo 11 unfold on television, and without any doubt it was a big contributor to my passions for science, engineering, and exploration.