Jeff Bezos Quotes
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If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
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I wouldn't be surprised if history records Tim Berners-Lee as the second Gutenberg.
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When competitors are in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
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A lot of people – and I’m just not one of them – believe that you should live for the now. I think what you do is think about the great expanse of time ahead of you and try to make sure that you’re planning for that in a way that’s going to leave you ultimately satisfied. This is the way it works for me.
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The book is not really the container for the book. The book itself is the narrative. It's the thing that people create.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.
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I strongly believe that missionaries make better products. They care more. For a missionary, it's not just about the business. There has to be a business, and the business has to make sense, but that's not why you do it. You do it because you have something meaningful that motivates you.
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If you want to be inventive, you have to be willing to fail.
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We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork.
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People loved their horses, too. But you don't keep riding your horse to work just because you love it.
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I don't want to use my creative energy on somebody else's user interface.
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There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.
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If you're truly obsessed over customers, it'll cover a lot of errors.
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Millions of people were inspired by the Apollo Program. I was five years old when I watched Apollo 11 unfold on television, and without any doubt it was a big contributor to my passions for science, engineering, and exploration.
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I love my life. I love being an inventor.
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For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!
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Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.
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There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.
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Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
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I think if people read more, that is a better world.
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Focusing on the customer makes a company more resilient.