Jeff Bezos Quotes
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If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
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E-mail has some magical ability to turn off the politeness gene in a human being.
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Focusing on the customer makes a company more resilient.
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When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.
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Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
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Do something you're very passionate about, and don't try to chase what is kind of the "hot passion" of the day.
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If you're truly obsessed over customers, it'll cover a lot of errors.
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Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.
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Our garage was basically science fair central.
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I love my life. I love being an inventor.
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I don't buy stocks, I make stocks.
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Your brand is what people say about you when you're not in the room...
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I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.
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But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.
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I wouldn't be surprised if history records Tim Berners-Lee as the second Gutenberg.
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But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
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Part of company culture is path-dependent. It’s the lessons you learn along the way.
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I think if people read more, that is a better world.
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For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!
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Many of the traits that make Amazon unusual are now deeply ingrained in the culture. In fact, if I wanted to change them, I couldn't. The cultures are self-reinforcing, and that's a good thing.
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I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term.
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Advertising is the price you pay for unremakable thinking.
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When competitors are in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
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What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.