Jeff Bezos Quotes
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Our garage was basically science fair central.
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I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.
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Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.
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Our point of view is we will sell more if we help people make purchasing decisions.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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Part of company culture is path-dependent. It’s the lessons you learn along the way.
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When competitors are in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
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The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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We're building a unique global platform...In the last 18 months we found that sellers and partners are interested in complementing their online and offline businesses with Amazon's platform...
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Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
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But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
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It is very difficult to get people to focus on the most important things when you're in boom times.
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I'm skeptical of any mission that has advertisers at its centerpiece.
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Do something you're very passionate about, and don't try to chase what is kind of the "hot passion" of the day.
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I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.
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There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward.
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I don't want to use my creative energy on somebody else's user interface.
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There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.
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There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.
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Advertising is the price you pay for unremakable thinking.
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But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.
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If you want to be inventive, you have to be willing to fail.
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I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term.