Jeff Bezos Quotes
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I think that, ah, I'm a very goofy sort of person in many ways.
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The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.
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You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.
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Maintain a firm grasp of the obvious at all times.
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
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I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.
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We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.
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If you only do things where you know the answer in advance, your company goes away.
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Go to bed early and wake up early. The morning hours are good.
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Mediocre theoretical physicists make no progress. They spend all their time understanding other people's progress.
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I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.
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Work hard, have fun and make history.
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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Lowering prices is easy. Being able to afford to lower prices is hard.
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Where you are going to spend your time and your energy is one of the most important decisions you get to make in life.
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If you don't understand the details of your business you are going to fail.
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In the end, we are our choices.
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Determine what your customers need, and work backwards.
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I never worked on the school newspaper.
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I think there are going to be a bunch of tablet-like devices. It's really a different product category.
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Be proud of your choices, not your gifts.
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If you think about the long term then you can really make good life decisions that you won’t regret later.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts...
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You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.