Jeff Bezos Quotes
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Effective process is not bureaucracy. Bureaucracy is senseless process.
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I never worked on the school newspaper.
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If you're going to invest in an Internet stock, you must be a long-term investor.
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The world is littered with corpses that predicted technology in a particular arena was done. If there's another gigantic step change out there, we don't yet know what it is.
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Part of company culture is path-dependent. It’s the lessons you learn along the way.
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And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.
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There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.
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I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.
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But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
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Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.
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If you only do things where you know the answer in advance, your company goes away.
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Good ideas will always get funded, so that's not going to be a problem. But you will see that it will be harder and harder for bad ideas to get funded.
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The great thing about fact-based decisions is that they overrule the hierarchy.
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I'm skeptical that the novel will be 're-invented.'
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I'm not prepared to make any multi-decade commitments.
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It's not an experiment if you know it's going to work.
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I went to Princeton specifically to study physics.
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We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
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If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
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There's so much stuff that has yet to be invented. There's so much new that's going to happen. People don't have any idea yet how impactful the internet is going to be and that this is still Day 1 in such a big way.
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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What characteristics do I look for when hiring somebody? That's one of the questions I ask when interviewing. I want to know what kind of people they would hire.
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The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.