Jeff Bezos Quotes
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Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.
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The great thing about fact-based decisions is that they overrule the hierarchy.
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I went to Princeton specifically to study physics.
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If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
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The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.
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What characteristics do I look for when hiring somebody? That's one of the questions I ask when interviewing. I want to know what kind of people they would hire.
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Your brand is formed primarily, not by what your company says about itself, but what the company does.
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We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.
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Maintain a firm grasp of the obvious at all times.
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We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.
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I think that, ah, I'm a very goofy sort of person in many ways.
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We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork.
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I'm not prepared to make any multi-decade commitments.
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There's so much stuff that has yet to be invented. There's so much new that's going to happen. People don't have any idea yet how impactful the internet is going to be and that this is still Day 1 in such a big way.
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I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.
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Infrastructure web services had to happen.
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We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
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Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.
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If you only do things where you know the answer in advance, your company goes away.
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
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We change our tools and then our tools change us.
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I'm skeptical that the novel will be 're-invented.'
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The world is littered with corpses that predicted technology in a particular arena was done. If there's another gigantic step change out there, we don't yet know what it is.
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Our vision is every book ever printed in any language fetched and viewable on our eBook Kindle device in under 60 seconds.