Jeff Bezos Quotes
- All Quotes
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I went to Princeton specifically to study physics.
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Effective process is not bureaucracy. Bureaucracy is senseless process.
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People who are right most of the time are people who change their minds often...
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The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.
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Maintain a firm grasp of the obvious at all times.
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The great thing about fact-based decisions is that they overrule the hierarchy.
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We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.
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Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.
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I'm not prepared to make any multi-decade commitments.
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There's so much stuff that has yet to be invented. There's so much new that's going to happen. People don't have any idea yet how impactful the internet is going to be and that this is still Day 1 in such a big way.
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We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
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I think that, ah, I'm a very goofy sort of person in many ways.
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We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork.
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
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I'm skeptical that the novel will be 're-invented.'
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When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.
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I believe you have to be willing to be misunderstood if you're going to innovate.
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If you only do things where you know the answer in advance, your company goes away.
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Infrastructure web services had to happen.
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We change our tools and then our tools change us.
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You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.
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For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!
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I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.
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We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.