Jeff Bezos Quotes
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I strongly believe that missionaries make better products. They care more. For a missionary, it's not just about the business. There has to be a business, and the business has to make sense, but that's not why you do it. You do it because you have something meaningful that motivates you.
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If you're truly obsessed over customers, it'll cover a lot of errors.
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The great thing about fact-based decisions is that they overrule the hierarchy.
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I wanted to project myself forward to age 80 and say, ‘OK, I’m looking back on my life. I want to minimise the number of regrets I have.’ And I knew that when I was 80, I was not going to regret having tried this. I was not going to regret trying to participate in this thing called the Internet that I thought was going to be a really big deal. I knew that if I failed, I wouldn’t regret that. But I knew the one thing I might regret is not ever having tried. I knew that that would haunt me every day.
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Amazon Pages and Amazon Upgrade leverage Amazon's existing 'Search Inside the Book' technology to give customers unusual flexibility in how they buy and read books, .. In collaboration with our publishing partners, we're working hard to make the world's books instantly accessible anytime and anywhere.
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Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.
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People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.
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There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.
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Effective process is not bureaucracy. Bureaucracy is senseless process.
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For many people, extended reading sessions on an LCD display cause eyestrain.
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For people who are readers, reading is important to them.
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A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
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And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.
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If you're going to invest in an Internet stock, you must be a long-term investor.
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Your brand is formed primarily, not by what your company says about itself, but what the company does.
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We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.
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I went to Princeton specifically to study physics.
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There's so much stuff that has yet to be invented. There's so much new that's going to happen. People don't have any idea yet how impactful the internet is going to be and that this is still Day 1 in such a big way.
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My own view is that every company requires a long-term view.
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If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
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I'm not prepared to make any multi-decade commitments.