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If you're truly obsessed over customers, it'll cover a lot of errors.
Jeff Bezos -
Effective process is not bureaucracy. Bureaucracy is senseless process.
Jeff Bezos
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Your brand is formed primarily, not by what your company says about itself, but what the company does.
Jeff Bezos -
The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.
Jeff Bezos -
There's so much stuff that has yet to be invented. There's so much new that's going to happen. People don't have any idea yet how impactful the internet is going to be and that this is still Day 1 in such a big way.
Jeff Bezos -
Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.
Jeff Bezos -
And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.
Jeff Bezos -
For many people, extended reading sessions on an LCD display cause eyestrain.
Jeff Bezos
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Amazon Pages and Amazon Upgrade leverage Amazon's existing 'Search Inside the Book' technology to give customers unusual flexibility in how they buy and read books, .. In collaboration with our publishing partners, we're working hard to make the world's books instantly accessible anytime and anywhere.
Jeff Bezos -
For people who are readers, reading is important to them.
Jeff Bezos -
If you're going to invest in an Internet stock, you must be a long-term investor.
Jeff Bezos -
If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
Jeff Bezos -
People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.
Jeff Bezos -
Our garage was basically science fair central.
Jeff Bezos
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Millions of people were inspired by the Apollo Program. I was five years old when I watched Apollo 11 unfold on television, and without any doubt it was a big contributor to my passions for science, engineering, and exploration.
Jeff Bezos -
If you only do things where you know the answer in advance, your company goes away.
Jeff Bezos -
If you want to be inventive, you have to be willing to fail.
Jeff Bezos -
But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
Jeff Bezos -
I'm skeptical that the novel will be 're-invented.'
Jeff Bezos -
What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.
Jeff Bezos
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
Jeff Bezos -
It is very difficult to get people to focus on the most important things when you're in boom times.
Jeff Bezos -
I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos -
A lot of people – and I’m just not one of them – believe that you should live for the now. I think what you do is think about the great expanse of time ahead of you and try to make sure that you’re planning for that in a way that’s going to leave you ultimately satisfied. This is the way it works for me.
Jeff Bezos