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When a leader makes the choice to put the safety and lives of the people inside the organization first, to sacrifice their comforts and sacrifice the tangible results, so that the people remain and feel safe and feel like they belong, remarkable things happen.
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When we tell people to do their jobs, we get workers. When we trust people to get the job done, we get leaders.
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Most people think leadership is about being in charge. Most people think leadership is about having all the answers and being the most intelligent person or the most qualified person in the room. The irony is that it is the complete opposite. Leadership is about empowering others to achieve things they did not think possible. Leadership is about pointing in the direction, articulating a vision of the world that does not yet exist. Then asking help from others to insure that vision happens.
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Customers will never love a company until its employees love it first.
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Don't show up to prove. Show up to improve.
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If you're interested in a book that will steadily grow and sell for a very long time, I promise you I will give you that.
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Those who lead inspire us Whether they are individuals or organizations, we follow those who lead not because we have to but because we want to.
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Disney is beloved again. They can now attract the talent again and they can hold onto the talent again. People trust them again. It's all return since they went back to the why.
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If everything goes right, we get a good experience. If everything goes wrong, we get a good story.
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When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.
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A five minute call replaces the time it takes to read and reply to the original email and read and reply to their reply... or replies. And I no longer spend 20+ minutes crafting the perfect email - no need to.
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If we were good at everything we would have no need for each other.
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When a player has a slump, we do not trade them, we coach them. It is the same with our employees.
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Curiosity is essential for progress. Only when we look to worlds beyond our own can we really know if there's room for improvement.
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Every company knows what they do Some know how they do it Very few know why
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More information is always better than less. When people know the reason things are happening, even if it's bad news, they can adjust their expectations and react accordingly. Keeping people in the dark only serves to stir negative emotions.
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When we are in groups, when we are surrounded by people who believe what we believe, trust emerges and our very survival and progress goes up.
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If you're looking for a New York Times best-seller, I may or may not give you that.
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People don't buy what you do; they buy why you do it and what you do simply proves what you believe.
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A why has to be for others. It's something you give to the world. It's the reason your friends love you because this is the thing that you give them and it fulfills them. This is the reason your clients love you or your fans love you because you give them something. It's something to offer, that's what the why is.
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No matter how many or how few people you have reporting to you, you must remember that as you climb higher in the ranks, your words will be taken as commands even if you're just thinking out loud.
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Disney became hated. It became one of the evil corporations. It used to be loved. They couldn't hold onto talent; they couldn't attract talent. Some of their products did badly. The Californialand project was a $5 billion waste of money. They couldn't make it work. The magic had gone, no pun intended.
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Would anybody be offended if we gave a $150 million bonus to Gandhi? How about a $250 million bonus to Mother Teresa? Do we have an issue with that? None at all. None at all. Great leaders would never sacrifice the people to save the numbers. They would sooner sacrifice the numbers to save the people.
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Pilots have their names painted just beneath the canopy of their aircraft. This gives the pilot a sense of ownership for his or her jet. What's more, like cars, each aircraft has its own personality, so it's important for a pilot to get to know and love his aircraft.