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Put aside your need for a step-by-step manual and instead realize that analogies are your best friend.
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Give up control and give it away ... The more you give your idea away, the more your company is going to be worth.
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My new favorite word is 'awkward.'...Th e reason we need to be in search of awkward is that awkward is the barrier between us and excellence, between where we are and the remarkable. If it were easy, everyone would have done it already, and it wouldn't be worth the effort.
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Measurement is fabulous. Unless you're busy measuring what's easy to measure as opposed to what's important
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I find that it's almost essential to fall in love with an idea to invest the time it takes to make it good and worth sharing. And then, the hard part: deleting that idea when it's just not what it could be. Too often, organizations are good at the first part, but struggle with the second. And so we defend expired business models, support the status quo and have a knee-jerk inclination to preserve what we've got.
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A symptom of the revolution: When we state something is impossible in theory, but then change our minds when we discover that it is possible in practice.
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It's time to stop complying with the system and draw your own map. Stop settling for what's good enough and start creating art that matters.
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You have to find a group that really desperately cares about what it is you have to say. Talk to them. They have something I call otaku. It's a great Japanese word. It describes the desire of someone who's obsessed to, say, drive across Tokyo to try a new Ramen noodle place 'cause that's what they do, they get obsessed with it.
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Leaders who set out to give are more productive than leaders who seek to get.
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After you produce you can select. you can curate. you can censor. But for now, have bad ideas, lots and lots of bad ideas.
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If we live in a world where information drives what we do, the information we get becomes the most important thing. The person who chooses that information has power.
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Successful people are the ones who are breaking the rules.
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Emotional labor is available to all of us, but it is rarely exploited as a competitive advantage.
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Most of your competition spend their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn't.
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New fashions (of all sorts) come from unexpected places, not from the arbiters of what's correct.
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The best way to be missed when you're gone is to stand for something when you're here.
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If you believe that a given situation should make you unhappy, then it will, and the unhappiness will then reinforce the condition.
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The one path that never works is the most common one: doing nothing at all.
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Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.
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The way to get unstuck is to start down the wrong path, right now.
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In nearly every case, trying to lead everyone results in leading no one in particular.
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An artist is someone who uses bravery, insight, creativity, and boldness to challenge the status quo. And an artist takes it personally.
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Life is like skiing. Just like skiing, the goal is not to get to the bottom of the hill. It's to have a bunch of good runs before the sun sets.
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Our job is to make change. Our job is to connect to people, to interact with them in a way that leaves them better than we found them, more able to get where they'd like to go. Every time we waste that opportunity, every page or sentence that doesn't do enough to advance the cause is waste.