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Positive thinking doesn't guarantee results, all it offers is something better than negative thinking.
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Don't fix me; Love me for what's broken.
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We're often in a hurry to finish. Or in a hurry to close a sale. What happens when we adopt the posture of being in a hurry to be generous? With resources or insight or access or kindness... It's an interesting sort of impatience.
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By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.
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No is the foundation that we can build our yes on.
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Marketing tells a story that spreads. Sales overcomes the natural resistance to say yes.
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Loving what you do is almost as important as doing what you love, especially if you need to make a living at it.
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Plans are great, but missions are better.
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My best advice: win little battles. Get in the habit of winning, of shipping, of having customers that can't live without you. Once you've demonstrated you know how to do the art, then go after the windmills.
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When we think of design, we usually imagine things that are chosen because they are designed. Vases or comic books or architecture... It turns out, though, that most of what we make or design is actually aimed at a public that is there for something else. The design is important, but the design is not the point. Call it "public design"... Public design is for individuals who have to fill out our tax form, interact with our website or check into our hotel room despite the way it's designed, not because of it.
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The only purpose of customer service is to change feelings.
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More process, less innovation. More operations, less innovation. More management, less innovation. More entrepreneurs, more innovation.
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Art isn't only a painting. Art is anything that is creative, passionate and personal. Art is the unique work of a human being created to touch another. Art is created to have an impact, to change someone else.
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We live in a vague world. And it gets vaguer all the time. In this environment, the power of the specific, measurable and useful promise made and kept is difficult to overstate.
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The fatigue was there, but some people understood that putting it aside was the single most important factor in succeeding.
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The reason they want you to fit in... is that once you do, then they can ignore you.
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The job is not your work; what you do with your heart and soul is the work.
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Leaders have followers, managers have employees. Managers make widgets, leaders make change.
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Mass marketing means appealing to the masses which means appealing to the average.
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Art isn't only a painting. Art is anything that's creative, passionate, and personal. And great art resonates with the viewer, not only with the creator.
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Please stop waiting for a map. We reward those who draw maps, not those who follow them.
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Do you believe in what you do? Every day? It turns out that belief happens to be a brilliant strategy.
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Art is when we do work that matters in a creative way, in a way that touches (people) and changes them for the better.
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You cannot create a piece of art merely for money. Doing it as part of commerce so denudes art of wonder that it ceases to be art.