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How was your day? If your answer was "fine," then I don't think you were leading.
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The way I understand gifts is that the giver must make a sacrifice, create an uneven exchange, bring himself closer to the recipient, create change and do it all with the right spirit.
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I think it's fascinating to note that some of the most successful organizations of our time got there by focusing obsessively on service, viewing compensation as an afterthought or a side effect. As marketing gets more and more expensive, it turns out that caring for people is a useful shortcut to trust, which leads to all the other things that a growing organization seeks.
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If I fail more than you do, I win.
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Remarkable work often comes from making choices when everyone else feels as though there is no choice.
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Play a new game, not the older game but faster.
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Shame must be accepted to be effective.
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You cannot buy your way to share of voice today; you cannot buy attention anymore.
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The tiny cost of failure...is dwarfed by the huge cost of not trying.
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Keep starting until you finish.
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Making an average pitch to average people, or having an average gala for average people isn't going to scale anymore. You've got to find the people who care. Those people are worth all of your time.
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Leading is a skill, not a gift. You're not born with it, you learn how.
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A customer is never out of warranty, even if his product is.
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If you need to conceal your true nature to get in the door, understand that you'll probably have to conceal your true nature to keep that job.
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Instead of working so hard to prove the skeptics wrong, it makes a lot more sense to delight the true believers.
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When we intentionally seek out the difficult tasks, we're much more likely to actually create value.
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Two different things: A crowd is a tribe without a leader. A crowd is a tribe without communication. Most organizations spend their time marketing to the crowd. Smart organizations assemble the tribe.
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If you're not the best in the world at what you do, then you have to get better.
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The time to look for a new job is when you don't need one. The time to switch jobs is before it feels comfortable.
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A one-hit wonder is a legend who stopped early.
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At least at first, the new thing is rarely as good as the old thing was. If you need the alternative to be better than the status quo from the very start, you'll never begin.
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I learned that a long walk and calm conversation are an incredible combination if you want to build a bridge.
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It's more important that you be passionate about what you do all day than it is to be passionate about the product that is being sold.
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Or, if I take that same auditorium and I make it much bigger and put more space between seats, it'll be quieter because it's much harder when you're not in physical contact with people to spread a virus from person-to-person, right? There are all sorts of patterns that we see in epidemiology that help us understand why something spreads.