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I think it's fascinating to note that some of the most successful organizations of our time got there by focusing obsessively on service, viewing compensation as an afterthought or a side effect. As marketing gets more and more expensive, it turns out that caring for people is a useful shortcut to trust, which leads to all the other things that a growing organization seeks.
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The habit of doing more than is necessary can only be earned through practice.
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If you need to conceal your true nature to get in the door, understand that you'll probably have to conceal your true nature to keep that job.
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Where do you go to get permission to make a dent in the Universe ? If you think there's a chance you can make a dent, go !
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Being charismatic doesn't make you a leader. Being a leader makes you charismatic.
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Kings fear change. Leaders crave it.
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It takes confidence and guts to intentionally create tension.
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There's no life-work balance. I think you have to have the discipline to have the life you want to have. And if you are stealing from one part of your life in order to make the other part work, you are going to pay for it.
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One reason people who spend a lot of time thinking about and working on a problem or a craft seem to find breakthroughs more often than everyone else is that they've failed more often than everyone else.
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No, the only way to know what people think is to watch what they do, not what they say. Do they come back for more? Do you cause them to change their behavior? Can you make them smile?
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The problem with requiring people to be loud and angry to get things done is that you're now surrounded by people who are loud and angry.
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The rest of the world isn't nearly as important as the few who are here.
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Leadership is the art of giving people a platform for spreading ideas that work.
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What you do for a living is not be creative, what you do for a living is ship.
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Marketing management is now tribal leadership.
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The goal of a marketing interaction isn't to close the sale, any more than the goal of a first date is to get married. No, the opportunity is to move forward, to earn attention and trust and curiosity and conversation.
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A brand that stands for what all brands stand for stands for nothing much.
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Solving problems—actually solving them, not just claiming you do—solving perceived, urgent problems, is a surefire way to get the world to beat a path to your door.
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Competition and the market are like water, they go where they want
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Before you promise to change the world, it makes sense to do the hard work of changing your neighborhood.
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Today, not starting is far, far worse than being wrong. If you start, you've got a shot at evolving and adjusting to turn your wrong into a right. But if you don't start, you never get a chance.
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People are not afraid of failure, they're afraid of blame.
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Believe in what you do, because you may have to do it for a long time before it catches on.
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Remarkable visions and genuine insights are always met with resistance.