Jeff Bezos Quotes
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We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
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I knew that if I failed I wouldn't regret that, but I knew the one thing I might regret is not trying.
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One of the huge mistakes people make is that they try to force an interest on themselves. You don't choose your passions; your passions choose you.
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You don't choose your passions; your passions choose you.
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Life's too short to hang out with people who aren't resourceful.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.
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Invention is by its very nature disruptive. If you want to be understood at all times, then don't do anything new.
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We can't be in survival mode. We have to be in growth mode.
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What consumerism really is, at its worst is getting people to buy things that don't actually improve their lives.
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If you are going to do large-scale invention, you have to be willing to do three things: You must be willing to fail; you have to be willing to think long term; and you have to be willing to be misunderstood for long periods of time.
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Obsess about customers, not competitors.
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The framework I found which made the decision incredibly easy was what I called — which only a nerd would call — a “regret minimization framework.” So, I wanted to project myself forward to age 80 and say, “Okay, now I’m looking back on my life. I want to have minimized the number of regrets I have.”
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If you double the number of experiments you do per year you're going to double your inventiveness.
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The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
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If you're not stubborn, you'll give up on experiments too soon. And if you're not flexible, you'll pound your head against the wall and you won't see a different solution to a problem you're trying to solve.
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The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
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If you never want to be criticized, for goodness sake don't do anything new.
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One of the things that I hope will distinguish Amazon.com is that we continue to be a company that defies easy analogy. This requires a lot of innovation, and innovation requires a lot of random walk.
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Cleverness is a gift, kindness is a choice.
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To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
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We are stubborn on vision. We are flexible on details.
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We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.
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Though we are optimistic, we must remain vigilant and maintain a sense of urgency.